Hotel El Convento

Exceptional

Liked: Beautiful, historic, perfect location for seeing Old San Juan.

Very good

Exceptional

Lovely location in an iconic...

Liked: Great location, amazing property, clean rooms.
Disliked: Pool is TINY. Service at the restaurant was the slowest we have EVER experienced. We waited an hour for our food at every meal. Wait staff were varied - some very friendly, others downright rude. We waited an hour past our check in time for our rooms as well. Super disappointing.

Lovely historical setting

Liked: We attended a wedding at the hotel and it was convenient to stay there. The staff was welcoming and let us extend our checkout due to our flight being delayed.
Disliked: Tiny knat like bugs flying around in the room. But that's expected in OSJ we're told

Exceptional

Very good

Nice Hotel

Liked: Location, hotel common hallways, coffee room, wine & cheese gathering were all lovely. Our Room was quiet, cool and comfortable. Front hall and desk staff were helpful and very nice.
Disliked: Breakfast was the sole reason I didn't rate the hotel staff and facilities excellent. Our server brought my side of milk I had ordered for my oatmeal after I was done eating. She also brought us coffees we didn't order, and then fought with me to remove the extra coffee from the bill. Thankfully another server was nice about correcting it. This experience caused me to cancel my dinner reservation. It's too bad, because the food was very good, but I didn't want to chance a frustrating dinner experience due to service. We thought the hotel fee too high if you aren't going to use the beach outing, which we didn't in a 2 night visit. The sister hotel across the street rooftop deck had very little shade and ran out of Pina Coladas.

The hotel was the perfect...

Liked: Housekeeping was inconsistent. Bar manager was not helpful, he wasn’t rude, but he wasn’t helpful.George, maybe Jorge, the bellman was so helpful, so friendly. He truly epitomized great service.