Good location and comfortable bed...

Liked: Location
Disliked: Room smelled terribly of drains. Menu for dinner and breakfast was limited due to the restaurant/kitchen having extractor fan issues.

Superb

Liked: Very nice room and superb staff!
Disliked: Some noice could be heard from window at night

Exceptional

Liked: Elegant, clean rooms, comfy beds

Amazing potential, but fails to...

Liked: Clean, well presented
Disliked: Car parking is ridiculously small. No hot food. Staff hard to find when you needed them.

it was fine

Liked: Rooms nice size and very comfortable
Disliked: First room had faulty air con so was cold, Had to wait around for this to be investigated and then had to move rooms so an hour or so lost in limbo whilst this was sorted

Exceptional

Liked: Friendly and attentive reception staff. Ben was very helpful with queries I had with directions to a local event I was attending. Was offered a choice of rooms available which was amazing and took into account mobility issues with choice of room. Asked if it be possible to return after a conference to collect car. Nothing was a problem and was always helpful & polite.The hotel itself is beautiful with a very calming, relaxed feel. Beautifully decorated with l a great deal of thought taken with guests in mind.The room.was very spacious, super comfortable bed. Normally I struggle sleeping in a hotel, however I had a rested night. Extra touches of coffee machine, kettle, ironing facilities wonderful. Amazing bathroom with free standing bath and huge walk in shower. Complimentary toiletries, an extra touch, which I was thankful for after forgetting to pack these! Although I didn't eat in the restaurant/bistro in the evening I had a wonderful breakfast the following morning. The lady attending to guests was very polite, helpfully explaining breakfast cold buffet ordering cooked breakfast. Food on the buffet was well presented with plenty of food available. Good range of food available. Upon settling on fruit salad, this was followed by a full cooked breakfast and hot chocolate. The hot breakfast was a perfect size and very tasty. I cannot fault anything during my stay at Hotel du Vin, Cheltenham. Thank you to the manager and members of staff who provided me with a perfect stay.
Disliked: I had to return home & wish I had the free time to stay longer! I cannot fault anything with the hotel or staff.

Exceptional

Good

Attention details missing when you...

Disliked: Cleanliness of the room was not up to par. We were charged for what we thought was a complementary bottle of water on the bedside tables. The bath in the room does not have a shower head.