Hotel Du Vin & Bistro Tunbridge Wells

Superb

Exceptional

Liked: Staff were great
Disliked: Scaffolding around the property and workers making noise from 8

Pleasant

Huge disappointment, bad value for...

Liked: Location and breakfast was perfect
Disliked: I stayed with my 4-year-old son and was very surprised to find that we had been allocated a room directly above a wedding party. The loud music made it incredibly difficult for either of us to get any rest, and it felt as though no consideration had been given to the fact that a young child was staying in the room.Adding to the frustration, although my booking through Booking.com clearly indicated that breakfast was included, I was asked to pay for my son’s breakfast during check-out. It was only at this point that staff seemed to take notice that a child had been part of the booking. It felt somewhat inconsistent that a child was not considered when allocating rooms, yet was promptly noticed when it came to additional charges.I had expected a more restful and family-considerate experience from a hotel of your reputation, and unfortunately, this stay fell short of expectations. I hope you will take this feedback seriously for the sake of future guest (especially families)

Good

very comfortable

Liked: No electrical plug by the bed. Otherwise good

Exceptional

It was ok but I...

Liked: The bed was very comfortable
Disliked: The room was situated in a different building from the hotel and I really didn't like that the bathroom was down a flight of stairs.There wasn't any parking due to structural works and scaffolding and the staff didn't know how the car park operated right across the road.

Good