Hotel du Vin & Bistro Harrogate

Exceptional

Superb

The staff were extremely helpfull,the...

Liked: We loved the location

Very good

Very good

Not the usual experience I...

Liked: I’ve stayed at many Hotel Du Vin and this was similar in style to others Perfect location.
Disliked: Arrived and room was ready - basement room but wasn’t aware the room door was off the roadI had telephoned and asked for a walk in shower wasn’t bothered about a bath but the room had both and was nice Went to wash my glasses - the water was dirty brown same in the bath & the toilet Phoned reception and explained to the duty manager. He came and told me they had another room - walked along the road - the room had a shower over the bath I explained I’d phoned and couldn’t get into the bath - he said he had another basement room ( 3rd room ) bath separate shower Unpacked again (2nd time) went to check the water brown AND this time smelly. I phoned reception to be told by the duty manager he couldn’t do anything!!! Obviously I can’t stay in a room with brown water for whatever the reason He then sent a receptionist to move me again (4th move) into the main hotel - again the room had a shower over the bath not separate - I then explained again telling her I’d already explained to the duty manager. He then came and after him laughing at goodness knows what and me asking why he thought it was funny he moved me again (5th move) saying that because of all the disruption he was upgrading me. When I got to the 5th room with him it wasn’t an upgrade at all, exactly the same size ( bed etc) as the others but satisfactory. However see view in photo An hour later he appeared with a bottle of Prosecco as if that was going to put the whole situation rightOn top of this every single time I went to the bar I had to go and find someone to serve even though 2 receptionist could see people waiting

Very good

Liked: Location is excellent
Disliked: We have stayed in the basement rooms before and these have been excellent so we had assumed that they were all of the same design- hence the booking. However, this time the room provided had no privacy between the bedroom and bathroom areas and the separate toilet area had no wash basin which is a hygiene issue never before experienced in any hotel. Safety hold rails in the shower is something that should be considered as standard for a hotel of its standard. The former points were raised on leaving and were acknowledged by a 10% reduction which was appreciated. We will be staying again but checking first!

Lovely

Liked: We didn't book breakfast Locatin was very good Would stay again

Beautiful building , perfect location...

Liked: Beautiful building opposite the square where Bettys is situated , on a esplanade almost . The whole entrance room is full of squashy sofas and an amazing bar & restaurant.
Disliked: There was no air conditioning I don’t think , so became quite stuffy .