Hotel Don Fernando de Taos Tapestry Collection by Hilton

Very good

Liked: Great pillows
Disliked: Bed was hard

Above my expectations!

Liked: Did not eat there but had happy hour. Beautiful indoor pool, and the furnishings were in keeping with the Santa Fe flair

Superb

Exceptional

Very good

Extremely disappointing.

Liked: The rooms were ok. The bathroom could have been better, but served its purpose.
Disliked: We had to wait for our room for several hours. We arrived to the room to find body hair on the toilet paper, but that was easily remedied. The primary problem was that after confirming in person at check-in the reservation for an additional room for our guest for the following night, we arrived the next night to find the room had been canceled. We had arrived late (our guest's plane was delayed and then diverted from arriving at Santa Fe to ABQ). They decided to list the room as a "No Show", take the money, and not issue a room key. We were charged additional money, not even the same rate for the room that had already been paid for and confirmed! But it was 2:30 am and we were all tired with a long day driving ahead of us. We agreed to a refund to get my guest's room. It's a month later and no refund. The property says that there is nothing they can do about refunding the amount. Booking says the property has to do it. I was going to recommend the property for a block of rooms for an upcoming event in Taos, but THAT WILL NEVER HAPPEN. I am out over $400 and their response is that there is nothing they can do. There is. They can refund my money that should never have been charged. It's a Hilton property, so you can't tell me that they can't figure out how to make a simple refund. It appears they simply don't want to. I don't write negative reviews as a general practice, but thought I should put out there a "Buyer Beware". Don't stay there if you think there might be any hiccups in the planning. If something happens beyond your control, apparently even after confirming and paying for the room, expect to have no room waiting for your guest and to be charged an additional $400 dollars for the privilege of rebooking the same basic hotel room. On the whole, expect to pay a lot for a basic hotel room that appears to be a nice property and staff, but is prepared to treat their customers poorly.

Avoid overrating locations. Customers do...

Liked: The location was terrible with road noise all night.
Disliked: This is NOT a four star hotel. It is barely a two star facility. Old and tired describes the facility best. The only amenity was the indoor swimming pool. Otherwise the street noise and the general condition of the room were major negatives. I was mislead by the rating on the description as a four star location and that is my complaint. Advertising that oversells a hotel undermines the whole idea of agents like booking.com.

It was ok. We booked...

Liked: The property has curb appeal
Disliked: The room was cleaned with bleach which was over powering. The floor was sticky, could not walk bare foot

We were especially happy to...

Liked: I want to recognize the staff that assisted us during our check-in and stay. The room we were originally assigned was too noisy, dark, and needed some housekeeping attention. The manager quickly gave us a quieter room in one of the back buildings. We received superb assistance from Mariah, Rene, Samantha, and Alisha. Our original plans changed during our stay, and they couldn't have been more helpful in accommodating our request for the itinerary change and working with Booking.com (who proved to be most difficult to deal with). The beds were very comfortable, and the new room was clean, light, and very comfortable. We would book with you again, but request a room away from the busy street.
Disliked: The original room we were assigned to was dark, noisy, and needed some attention. The location just wasn't going to work for us.