Hotel des Galeries

Fantastic staff

Liked: The receptionist (Lowic) was most helpful and so welcoming.

Great, modern hotel in central...

Liked: The hotel is very modern and located in the historic centre of Brussels, near to the Grand Place.The staff were all very helpful, especially as we checked in late due to a train issue.Our bikes were securely stored in the hotel.
Disliked: Nothing - it was all excellent.

Would recommend again based on...

Liked: Good value due to its excellent location!Shower and bed were very clean!
Disliked: Rug needs to be replaced. Several scuff marks on the walls, could use fresh paint

Cool and quirky hotel, perfect...

Liked: Very cute with a perfect location.
Disliked: Nothing, it was lovely

Horrible staff and breakfast, extremely...

Liked: Location
Disliked: Our visit was awful and full of fails. We had chosen this hotel because it looks fancy on the photos, had rooms with a bath and had a good rating. This was a mistake - for the same price we could have got a world chain hotel with spa, but we thought that it was a fancy boutique hotel and it should have been nice. No.What we got was:1) the water tap in the bath was not working, so I needed to fill the bath by using the shower head which was very slow (as the water jet pressure was low).2)there was actually a hole near the tap3)the tropical shower was also adjusted in a wrong way - too close to the wall, so you need to lean back to get under it4)we also noticed a hole on the carpet5)the breakfast was poor especially for this price (330 eur for 2 nights) - see the photo. There was nothing to take. I actually had seen such kind of breakfast only in hostels when I was a student, not in 4stars hotel.I thought: ok, I’d take musli if there is nothing else just to have calories for the day (I don’t usually take musli in hotels). But then I realised the milk is over and they didn’t refill it. And there was no one of the staff to call. I needed to go to a reception to ask for a milk. Then they finally brought the milk - there was so little milk! Not enough for 1 person (there were at least 2 of us + 3-4 other people).6)we stayed in Brussels and we expected waffles, at least some kind of them, for breakfast (it is actually common to have waffles for breakfast - even if you are not in Brussels - I had seen them in many other places). Guess what! No waffles, even croissants were so-so. And every day ONE slice of brie cheese.7)moreover, the last day we came to breakfast at 10:15 (it is until 10:30). At 10:32 we were finishing but the guy from the staff came to us and said that it is over and we need to hurry up (there was not actually a hurry in anything as we were sitting separately from the food tables, and NO ONE WAS CLEANING ANYTHING, so we didn’t disturb anyone).

Exceptional

Liked: We stayed one night before flying out the room is clean and tidy with plenty of space. The hotel has a lot of restaurants close by. The staff are very warm and welcoming.

Exceptional

Liked: Great stay! Location was really good, right in the middle of everything.

Exceptional

Liked: Great place. Easy to find. Big room. Very quiet..

Exceptional