Hotel De La Poste - French Quarter A Renaissance Hotel

Exceptional

There won’t be a next...

Liked: The king room had a balcony that overlooked the pool. The two queen rooms were connected. A/C was solid. Pool was small but nice and not overcrowded. Rooms were clean and well maintained.
Disliked: Front desk staff were generally unhelpful and didn’t seem to be well suited for their industry. The hot water in one of the rooms literally took 2 to 3 minutes to warm up and the faucets weren’t particularly clear so we thought that we had no hot water. We alerted the front desk twice and they had it checked out but followed up with instructions. When I called down for the third time they didn’t answer, I left the phone ringing and went down to find the front desk guy ignoring the phone. New Orleans has a lot of hot and cold hospitality workers, but hotels should hold their employees to account! I’m available if you want video of the front desk guy ignoring the phone. The same guy told me that the city provided both the hot and cold water and had turned them both off earlier that day. The maintenance guy who helped us in the end and the housekeeping crew were always very attentive.

Exceptional

Very good

Liked: Great location, great interior design. Love the smart tv and nespresso in the room.
Disliked: Wifi didn't work in my room and even though I asked front desk many times I still couldn't access it in the end so I gave up since it was only a 2 night stay.

Pleasant

Lovely hotel in a great...

Liked: I used to live in NOLA and this hotel was lovely. Not great, not earthshattering, but more than fine. The room was huge, the bed was comfortable and it was all very clean with no smell. The service was pleasant. I would stay here again. Personal preference, but I prefer a more historic setting.
Disliked: Nothing - all was fine :)

Good

Disappointing

Liked: Didn’t have and the specialty coffee machine was broken so we went else where
Disliked: The staff in general . Generally the reception staff were pretty hopeless except the new staff member that book is in . Two reasons for this. I thought I had booked for four nights and not three nights. We did not check out and when we returned our key was barred. Our luggage was still in the room at 3 pm that day.. nobody contacted us to enquire why our luggage had not been removed. If the new people had arrived for the same room, what would’ve happened it would’ve been a nightmare. Luckily, we chose to come back to the hotel by 3 pm so we were able to get another room and move our time to the room to be set up for the next people . My question is why did the hotel not contact us to enquire why we had not removed our luggage and it could’ve been sorted early in the day. If we were still out what would’ve happened why did management not fix this in the morning? Secondly, the parcel was delivered and no one called us to say that the parcel had arrived and we left the hotel and returned to our country of origin. We are still trying to chase up this parcel. You can ring Reception five times and they don’t answer the phone.You have to ring the booking people. Customer Service is really poor and management needs to be addressed.

Superb