Price is different from booking.com.

Liked: very comport room !!
Disliked: Price is different from booking.com. Very bad.

Good

Liked: Restaurant is poorly managed.
Disliked: Restaurant

Exceptional

Liked: Clean
Disliked: Nice

Very easy walk to hockey...

Liked: It took a long time to place a room service order. No table to eat upon. Ate on bed and worried about making a mess.
Disliked: Parking. We didn't know where we were supposed to park. Paid $30 in garage across the street .

Disappointing

Liked: It location close to the arena for a Sharks game is undoubtedly its best feature. We like boutique hotels and have always liked this one, but since Hyatt took over the prices have gone way up and the quality has dipped. We travel a lot and this shows me why I am a member of both Hilton and Marriott clubs and not Hyatt.
Disliked: The bed was a concrete slab, the two chairs in the room were selected by a ?designer? who didn?t have to actually sit in them and the In-room coffee machine was a hot mess that forced me to go two blocks down to Starbucks to get coffee. We went to the bar for a later afternoon glass of wine. One table of people and one person at the bar. We sat down and did not even get acknowledged in the 10 minutes we sat there. Finally, left and went down the street.

Overall, I love this hotel...

Liked: The hotel is beautiful and the staff very friendly and helpful! The rooms are very nice, we've stayed twice and love this hotel. The bar downstairs is amazing, just wish it stayed open a little later!
Disliked: Our mattress was very hard and uncomfortable, could stand to be updated. The buffet breakfast was just ok for $15.00 per person. The waffles were cold and considering we arrived pretty early in the morning, there wasn't a lot of choices.

Liked: The Art Deco decor and theme was lovely. Rooms are small but very nicely designed. Location was perfect for access to a lot of downtown interests (SAP Center, San Jose Museum of Art, the Tech Museum...)
Disliked: The bathroom, while beautifully designed and appearing very clean had a strong musty smell. Housekeeping came promptly and did additional cleaning but the smell remained. Also, we were disappointed that there was not a nicer dining venue on the premises.

Disappointing

Liked: Bed was ok Decorations were nice
Disliked: Shower pressure was horrible Airplanes were extremely loud Loud could not sleep Staff was weird

Exceptional