Hotel Croydon

Great experience

Liked: Great location relative to the beach, and the staff were exceptionally kind. The rooms have excellent soundproofing, and guests can enjoy the on-site restaurant.

Superb

Bad

Disliked: ATENTION!!! The staff of this property is withdrawing money from your credit card without any reason = theft.

Never coming back! Horrible customer...

Liked: N/A
Disliked: Not a please experience! Decided on trying a new hotel on this visit and would not reccommend to anyone! Out of 5 days of the stay elevator was broken for 3 of them. Resorting to just one elevator for entire guests and delays.Matters became worse when for more than 24 hours the A/C was broken down and not fixed until time of check out. What made this matter worse is staff was totally uncooperative and not at all accomodating in making any alternative arrangements, no timely updates, and left to hang as if it was our own problem. For timeline perspective when I first reported the issue early in the morning I was told few hours it'll be cool again. Never happened! Later into the day asking for arrangements, I was told it has been reset and it will be cool soon. When asked about some cooperation if they could arrange for fans at least (given a room can be stuffy in Miami heat), I was told "we don't have fans and I am not the only room affected". Understandable but make arrangements is on the hotel. No A/C with Miami heat and lack of ventilation was an awful last night and staff was outright rude about it. Let alone mention of any compensation either. The condition more than 24 hours was like paying to sleep in a condition of homeless and not a cheap room either. Let alone all the amenity and resort fee etc.... where as ZERO service let alone customer support through a difficult time during customer's stay.I would be back to Miami again later this year and definitely next year for WHX Expo 2026 but definitely not wasting my money and time at this hotel!Background: Not my first time in Miami or staying in Miami Beach. Frequented the area every year for World Health Expo Miami (Formerly FIME Miami).

Poor

Liked: The staff is helpful, the housekeeping is good...
Disliked: The reservation said there was a free taxi service from the airport to the hotel. Before we arrived,  called a number and asked how many people and luggage we had...On landing,  called another number, even though I gave information, after waiting 30 minutes, the car that couldn't even get my two big suitcases came in, and after wasting 30 minutes told us to connect with the hotel... After so much time waste with my family, we came to the hotel in a taxi...The hotel rooms are heavily moldy, the internet doesn't work.

Nice hotel in good location

Liked: Nice hotel and comfortable spacious rooms, staff were helpful and hotel was clean. Great location one block away from the beach and a short bus ride to south beach. Great roof terrace with great views.
Disliked: Paid breakfast was awful and exactly the same every day, over cooked bacon, congealed scrambled egg, yoghurt and somedays granola and others smashed biscuit ! Hotel pool is tiny and not much sunlight or beds for size of hotel.

Superb

Liked: The location is great access to the beach. Loved the rooftop area too. Would be nice if there was a bar or pool though.
Disliked: The pool area is small and not alot of chairs.

Superb

Very good stay- highly recommended

Liked: Location was very good, right next to the beach.ALL the staff was very friendly and helpful.Room was ok and confortable.Breakfast was very basic, awful coffee- but this is what you get in the US.
Disliked: Breakfast :)