Hotel Contessa -Suites on the Riverwalk Guest Reviews
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|0.2 miles from San Antonio centre|
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Courtney Thu, 23 June 2022
Roxana Thu, 23 June 2022
Emilia Wed, 22 June 2022
The check-out was a nightmare!
Liked: Good position and clean.
Disliked: The check-out was a nightmare. We were there as a work trip and needed the bill after the check-out. When we arrived to pay we were told that we wont get a bill from them. The excuse was that as we used Booking, then they will give the bill only to Booking (never heard something like this). They insisted on this even if in my reservation was clearly written payment at the hotel. After hours of discussion with them, the shift changed and finally the staff of the next shift LET US PAY , but a HIGHER amount than the one in our BOOKING, even if there was no fine print on any additional charges (we only consume one bottle of water, but the bill was 37 dollars more). When we requested to keep the price of our agreement with Booking, their answer was: "You made that agreement with a third party (BOOKING), we do not care of your agreement with them, that is your problem, this is our fee and that is it". Great friendly staff... May I point out that the hotels decide on what price to put their properties in Booking... We felt completly tricked!Avoid this hotel and avoid headaches!
Chin Tue, 21 June 2022
Lanegritapacheco Tue, 21 June 2022
Ashley Mon, 20 June 2022
Worth every penny. will stay...
Liked: very clean. the valet staff were great.
Anonymous Mon, 20 June 2022
Saralee Sun, 19 June 2022
Jeremy Sun, 19 June 2022
Liked: I love the living room. It made me feel as if I were home.
Donnisha Sun, 19 June 2022