Hotel Coloseum

Exceptional

Very good

Very disappointing experience — charged...

Disliked: Very disappointing experience — charged despite cancellation due to hotel’s faultWe were on a long trip and decided to take a rest. We made a booking at around 1:00 AM on the 8th. Unfortunately, Booking.com does not allow selecting a check-in time after midnight, but the reservation clearly stated free cancellation was available until 6:00 PM on the 8th.About 40 minutes after booking, we arrived at the hotel. At reception, we were greeted by an elderly man who spoke only Polish and didn’t understand any English. For 30 minutes, we struggled to locate our reservation and understand each other, while he kept explaining in Polish that there had been an accident in the hotel and most rooms had no water.Eventually, he called his colleague who spoke English. She explained that due to the accident, check-in was not possible, apologized, and assured us that the booking would be cancelled. We left, thinking the issue was resolved.The next day, however, we received a notification that the full amount was charged, marked as a no-show. We contacted Booking.com support, explained the situation in detail, and were told they would try to resolve it. A few days later, they replied that the hotel refused to issue a refund, and Booking.com could do nothing further.We are extremely disappointed. We did arrive, but were unable to check in due to the hotel’s own issues, and yet were charged as if we simply didn’t show up. This is completely unacceptable. Would not recommend this hotel.

Superb

Exceptional

Superb

Liked: Exceeded my expectations, great place to stay when traveling

Noisy, hard to fall asleep

Liked: Breakfast was tasty
Disliked: The property held the wedding. It was loud and hard to fall asleep I would recommend choosing another hotel if you are tired after long trip and wanted to rest There is indeed automatic message on booking that warns you that wedding is going to happen but it’s very easy to miss P.S. toothbrush holder should be in the room

Superb

Superb