Hotel Colonnade Coral Gables Autograph Collection

Very good

Liked: The two check in ladies were very helpful, competent and pleasant. They did a great job as we kept returning to them with questions and assistance.
Disliked: The entrance to the hotel and up to the reception is not properly indicated. We struggled with our bags and had to ask around to reach reception.

Very good

Exceptional

Much different than the first...

Liked: Its a beautiful property. All of the staff were very friendly.
Disliked: A few of the staff members mentioned that they were understaffed when they could not fill our requests. On a call to the front desk, I was promised a box of tissues which never arrived. The next morning, I ended up getting the tissues myself from a housekeeping care in the hall. Their game room was closed for 3 days with a sign saying "private party", but that room remained empty the entire time we were there! We suspect that they lacked the staff to service the area. They need more Staff! Considering the amount they charged for their room they could have done significantly better!

If the check in staff...

Liked: Location and room
Disliked: Check in employee(s)

Nice stay

Liked: Clean, well decorated, friendly staff
Disliked: The description about the number of beds is confusing. The loft in total has three beds. One king bed on the main floor and a bunk bed with one twin on the top and one full at the bottom on the loft.

Good but with a smalll...

Liked: It’s location and the brand is great
Disliked: It complicated to get the room heated since the outside temperature was around 10C, staff tired but the inside room temperature without success.

Recommend it

Liked: Comfortable, clean and friendly staff
Disliked: Nothing

Amazing historic hotel in a...

Liked: The hotel is located in beautiful Coral Gables in a historic building. Rooms are very spacious and are well equipped with everything including the coffee machine.You can get your complementary bottle of water at Reception or use the water in the room which they charge 8 dollars for. We had two rooms on the second floor of the hotel, but because the hotel is located on top of an office building or something it felt like we were on the sixth floor or higher thus we had a great view of Miami skyline from our balcony Upon our arrival, we were offered vouchers for complimentary breakfast and each guest was offered a 25 dollar worth voucher to use either for room service or to get extras at breakfast. They also offer a complementary cocktail which is their signature citrus Sangria cocktail. Speaking about the facilities - the hotel has a swimming pool and a Jacuzzi on the rooftop terrace with great views of the Miracle Mile. Both Jacuzzi and the pool are heated and open till 21:00 so we had an opportunity to relax after long days of sightseeing.
Disliked: Everything was great, but when I asked for an extra bathroom because there was only one bathroom in our room, unfortunately, they promised to provide it, but never did