Good

Liked: Clean and comfortable rooms and nice decor.
Disliked: We had booked for breakfast. Went down and stood fir 10 min before being told they were understaffed and it would be a considerable wait for food. We're told to take a seat. There were no seats to take! People were sitting at dirty, uncleared tables waiting for service. After another 5 min wait, it was clear no seats were going to be avaliable and no tables were being cleared. This resulted in us leaving and no breakfast. There was no one at reception to discuss this with as the receptionist was serving breakfast. This was disappointing!

Disappointing stay - I would...

Liked: Good location.Public areas were reasonably nice.
Disliked: I had a standard double room and it was very small - not worth £115. I wish I’d stayed in the The Stirling Highland Hotel next door for £30 less.In addition, massively understaffed and the staff that are there are not sufficiently experienced.An older man was watching a football game loudly on his phone in the bar and the bartender did nothing about it. I don’t expect that in a hotel where I want to relax.Breakfast was a joke with tiny plates and glasses provided to limit what people ate and that was almost irrelevant as nothing was being replenished as only one lovely young man was attempting to deal with the entire dining room. It is probably the poorest service and offerings that I’ve ever seen at a hotel breakfast - and that’s management responsibility, not to single person trying to deal with the impossible.One of my friends went to a local cafe in disgust and most of the rest of us remained unsatisfied.

Good

Poor management and no communication...

Liked: Beautiful setting idealLocation Completely let down as were every person at breakfast
Disliked: The poor young lad running about trying to make up numbers of staff that weren’t in and no one to help him Cold breakfast after an hour I didn’t have one as took too long so cereal it was No staff to add food to continental breakfast No management to cover absences therefore young lad running about after a while room of guests awaiting breakfast Very polite young man but exhausted young man by tonight Shame bcos our stay was perfect up until breakfast and many going out for breakfast after a long wait !!!

Superb

Have stayed in hundreds of...

Liked: Housekeeping person was really helpful
Disliked: Breakfast was absolutely appalling - positively inedible. Luggage surcharge!Heating inoperableFire door wedged open - and if we removed the wedge it would be reinstated immediately Breakfast had to be run by one young man who did his best but had to check off residents; take hot food orders; deliver hot food orders; top up coffee; top up fruit juice; top up butter; etc etc. almost everything ran out. Food quality was diabolical.

Very good

Liked: The hotel overall was great
Disliked: Staff shortage made breakfast a terrible experience. Can't blame the staff one staff member working breakfast but hotel should have drafted in extra workers.. breakfast it's self was great very tasty.

Pleasant

Liked: Location was good , breakfast was good . Staff were friendly and polite.
Disliked: The room lighting was terrible, if all rooms are.like that i wouldn't return.

Good

Liked: Bathroom was great. Breakfast and single staff member was fantastic.
Disliked: Reception is poorly organised and staff were not overly welcoming.