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Hotel Cleo Knoxville Downtown a Tribute Portfolio Hotel

ee - (888) 420-1647
Hotel Cleo Knoxville Downtown a Tribute Portfolio Hotel, 428 South Gay Street, Knoxville, TN -(888) 420-1647
(Map)
4.5
HOTEL RATING: 
WONDERFUL
4.5 out of 5 (29 Ratings)
0.4 miles from Knoxville centre
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Hotel Description
Located in Knoxville and with Market Square reachable within a 2-minute walk, Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel provides concierge services, non-smoking rooms, a restaurant, free WiFi throughout the property and a bar. This 5-star hotel offers room service and a 24-hour front desk. The property is 0.4 miles from the city center and a 4-minute walk from East Tennessee History Center. Knoxville Convention Center is a 10-minute walk from the hotel, while University of Tennessee Neyland Stadium is 1.3 miles away. McGhee Tyson Airport is 12 miles from the property.

Check-in time: 15:00   Check-out time: 12:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
w
Non Smoking
x
Free Breakfast
j
Free Parking
u
Swimming Pool
E
Fitness Center
A
Business Center
B
Airport Shuttle
r
Pets Allowed
q
Accessible
Other Amenities
` Room Service
` Air Conditioning
` Bar
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Coffee shop
` Heating
` Snack bar
` Private check-in/check-out
` vending machine
` 24-hour security
` Concierge services
` Free Wi-Fi
` Restaurant(s)
` Non-Smoking Rooms Available
` Outdoor furniture
` Smoke alarms
` Fire extinguishers
` Guests can opt-out of daily cleaning service
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` Process in place to check health of guests
` First aid kit available
` Cashless payment available
` Linens, towels and laundry washed in accordance with local authority guidelines
` Hand sanitizer in guest accommodation and key areas
` Invoices
` All plates, cutlery, glasses and other tableware have been sanitized
` Access to health care professionals
` Free face masks
` Contactless check-in/out
` Audible alarm
` CCTV security in common areas
` Daily disinfection
` Luggage storage & lockers
` Non-smoking property
` Soundproof rooms available
` Physical/social distancing guidelines
` Professional cleaning services
` Parking available (charges may apply)

Hotel Cleo Knoxville Downtown a Tribute Portfolio Hotel Guest Reviews

Overall Average Score: 
Wonderful (4.5 out of 5)

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0.5

Poor - 0.5 out of 5

Christopher Sat, 26 April 2025

Hourly motel masquerading as French...

Liked: I liked the breakfast they once brought up the floor, but it appears Marriott has done some cost cutting as this is no longer provided. When I was told “breakfast is now downstairs starting at 10”, I was expecting to find coffee and pastries. Instead, they seated me at the restaurant as if I’d walked in off the street.
Disliked: Horrible soundproofing. You can hear EVERYTHING the adjoining rooms are up to. Cannot recommend unless you’re an exhibitionist or a voyeur.

4

Very Good - 4.0 out of 5

Bob Tue, 1 April 2025

Very good

Liked: appreciated the non-corporate design
Disliked: the abusurd price for a hotel in Knoxville which doesn't serve breakfast or have any room service

5

Exceptional - 5.0 out of 5

Jennifer Mon, 17 February 2025

Perfect Valentine's Stay

Liked: Clean, beautiful, comfortable, intimate hotel.

5

Exceptional - 5.0 out of 5

Sandra Sat, 1 February 2025

Exceptional

5

Exceptional - 5.0 out of 5

Adrienne Sat, 4 January 2025

Exceptional

4

Very Good - 4.0 out of 5

Horton Thu, 2 January 2025

Great place to stay on...

Liked: Beautifully furnished spacious room. Huge bathroom with a big walk in glass shower. Great street view. Located in the heart of downtown. Comfortable large sitting area on each floor. Large flat screen TV.
Disliked: Breakfast wasnt served on New years day. That was a disappointment. Though we were directed to Frothy Monkey across the Street ( excellent), we were surprised that the staff didnt have a ready list of Breakfast options open on Jan 1. Our shower door leaked a puddle o. The floor. The water reservoir in the coffee maker leaked, so we couldnt use it. The curtains in the bedroom didnt close all of the way. We were woken early by someone shouting. Not sure if was our neighbor or outside.

5

Exceptional - 5.0 out of 5

Stephanie Fri, 27 December 2024

Incredible place!

Liked: This hotel is incredible, very beautiful inside and it was full in small details to make our stay perfect. This place is located in a very walkable area around good restaurants.
Disliked: I think for a so fancy hotel I don’t understand how no one is including a better toilet paper. It is a ridiculous complain but the quality was pretty poor. Other than this everything was incredible.

4.5

Wonderful - 4.5 out of 5

Douglas Tue, 15 October 2024

The hotel, rooms and ammenities...

Liked: The hotel, rooms and ammenities were fantastic.

5

Exceptional - 5.0 out of 5

Kwame Wed, 4 September 2024

Exceptional

Liked: Great location. Beautiful hotel will be going back soon

3.5

Good - 3.5 out of 5

Hannah Wed, 4 September 2024

Good

Liked: Loved the friendly staff and location, and the French country vibe!
Disliked: The room was cozy but no access to smart tv to stream Netflix and couldn’t lay in bed and watch tv.

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Hotel Cleo Knoxville Downtown a Tribute Portfolio Hotel 428 South Gay Street, Knoxville, TN