Hotel Clariana Guest Reviews
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|0.5 miles from San Jose centre|
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Rob Thu, 23 June 2022
Would have been a 10/10...
Liked: It was pretty clean! The bed and the bathroom were huge and had great lighting. The staff was extremely nice, and I appreciate them for being responsive and understanding. I couldn?t have asked for a better staff. Free breakfast was limited, but it was better than no breakfast, so we enjoyed it. They even let us keep the parking even after our checkout for a couple more hours because we were scared that someone would break into our car. It was also close to the convention center. I also took advantage of the small gym which included 2 benches, a rack of dumbbells that goes up to 50 pounds, and three cardio machines.
Disliked: We were also cursed with the AC being broken when the weather was in the mid 70s. The AC wasn?t blowing out cold air, so the room felt like a sauna for the whole 3 nights. We asked the staff what was wrong, and they said it was something to do with the water or filtering system on the roof, and it would be fixed in a day. Needless to say, the room was still hot, and the AC wouldn?t blow cold air. We left the window open which made a tiny bit difference. Sleeping was still extremely difficult. Apparently, majority of the guests experienced the same thing when I asked random guests in the elevator who stayed a floor below if their AC is working, and they chuckled and said no. The neighboring guests had their door open because the hallways were much cooler than the rooms. It?s very unfortunate because everything else was nice, but having a hot room with a broken AC kind of ruined the experience.Location is pretty sus. The doordashers are understandably scared to get out of their cars, so I had to ran for my life to grab the food from their windows and run back to the hotel.
Carlos Wed, 22 June 2022
Disliked: Staff is very friendly and helpful. Location is walking distance to every thing. Great value.
Edgar Tue, 21 June 2022
Ed Mon, 20 June 2022
Liked: Parking was accessible and convenient.
Or Sun, 19 June 2022
Liked: The price is good and the staff are friendly
Disliked: Breakfast was poor
Katie Sat, 18 June 2022
Liked: The proximity to be able to walk everywhere. The snacks available in the room ( for a small fee). The security.
Disliked: The parking lot closes and you have to advise the hotel if you have an "emergency".
Patrick Wed, 8 June 2022
Suzanna Tue, 7 June 2022
two nights in a room...
Liked: the hotel was clean and the beds were comfortable. I can not base my review solely on the bad experience that we had.
Disliked: The hotel had an issue with the heater being on on the floor we were on and our ac in our room was not working. it was a miserable two nights with hardly any sleep. The couple managing the hotel were nice and I felt sorry for them, so I did not ask for a refund or leave early. ( nothing else was avail as there was a convention going on ) they did comp my parking for two nights. still not a great experience. I don't think we will be staying here again ever.
Christopher Mon, 6 June 2022
We wished we had booked...
Liked: the property is quite central to places such as San Pedro Square and the market. The lady who checked us in was also lovely.
Disliked: Room was dirty. Towels and sheets were dirty. TV didn?t work. Air conditioning noisy. Crazies outside noisy. Generally run down - looks like it was last updated in the 80?s!
Nilou Wed, 1 June 2022
Liked: Free Wi-Fi.
Disliked: The AC did not work properly and our room was 81° according to the thermostat.