Name: Hotel Citrine Palo Alto A Tribute Portfolio Hotel
Address: 748 San Antonio Road, Mountain View, CA
Telephone: (888) 420-1676
Rating: 4.25

Hotel Citrine Palo Alto A Tribute Portfolio Hotel Guest Reviews

Overall Average Score:

Excellent (4.25 out of 5)

Write a review

Highly recommend to book, great...

Liked: The restaurant, the chef and the menu are excellent. I enjoyed all my meals. I also appreciated that I could check out one of my rooms earlier by phone, simply by calling the reception at 11.00 am, as I was unable to approach them in the morning when I was leaving for graduation.
Disliked: The only thing is that they need one more person to help serve the guests. The waitress was super friendly but stressed since she had to keep people waiting to be seated for too long.

Exceptional

Fantastic stay! Couldn’t fault it.

Liked: Clean, stylish, good staff.
Disliked: Nothing

Exceptional

good enough

Liked: This was a good hotel. but for the price, not somewhere I would recommend
Disliked: It was just meh

Poor

Disliked: The room's ceiling light is motion activated. So be ready to have a blast of light a few times in the middle of the night when you roll from side to side too vigorously. Insanely dumb design.

Very good

Superb

Not worth the money. Most...

Liked: Room was spacious
Disliked: Housekeeping only changed the bed sheets once and that was only because we complained about it not being cleaned after four nights. Even then all the pillowcases were wet. All eight of them! I have never experienced that ever in my life at any other hotel.

Clean place with TERRIBLE and...

Liked: Very clean with great aesthetics.
Disliked: The services are nowhere near 4 stars. None of the staff are trained for this job. The valet is a horrible mess. They declined my request for taking my belongings to the room. I had to wait so long every single time I had an interaction with the valet staff. The parking is valet only.I had to request an earplug midnight because the trailer/truck noise during the night is just terrible. And guess what? They MADE me walk down the lobby to pick it up. They said we don’t provide room services!!!The restaurant staff was also untrained. They MADE me sit at the bar at 8:30 because “their tables would become dirty”!!!! ABSOLUTELY THE WORST SERVICE STAFF EVER.Also, they charged me for a breakfast that was already included. A $680 reservation magically became $1000!!