The room was pre-booked close to a month in advance and when we arrived at the hotel a little after 12pm we were told we had to wait until 3 o'clock for the room to be ready. When we arrived in our hotel room, we saw that it was not the room that was advertised online. Around 10pm when we returned to the hotel to get some sleep, we noticed that not only was the bed wet, but it had a brown stain. At that time, we decided to go downstairs to the lobby to make a complaint. When talking to the clerk at the front desk, he told us that we could not change rooms because the hotel was all booked and that there was no one on staff that could help us out at that time of night. At that point the clerk decided to change the bed sheets himself and asked us to wait for him to return. Although the clerk told us to wait, we went upstairs anyways to check on things. When we arrived in the room, he had finished removing the bed sheets and had to quickly leave for a moment to get new ones. We saw that he used pillows to disguise an even worse stain on the mattress cover that trailed down the length of the bed. Although he had covered up the stain as best he could by the time he finished changing the sheets, the bed was still not properly made and was left dishevelled. When we asked if it was possible to get a refund, the clerk told us to speak with the manager who would be available in the morning. When we went to check out the next morning, we spoke to another clerk about our experience and asked to see the manager. We were told that the manager was not on site that day, and that the hotel does not give any refunds for bad service and that they only provide a complimentary breakfast for the next time we visit. On another note, aside from the fact that sleep that night was virtually impossible added to the fact that the maids were talking very loudly at around 6am, the carpet in the room was very greasy and had crumbs of things on it, the soaps that were left for us to use were not sufficient for two people, and the hotel clerk that had helped change the bed sheets was very short tempered with us.

Liked: We were able to leave our luggage with the hotel which allowed us to roam around the city while we waited for our room.
Disliked: The room was pre-booked close to a month in advance. We arrived at the hotel at a little after 12pm and we were told we had to wait until 3:30pm to get a room. Service was poor in general, the room was not up to our standards, and maids were talking and laughing as loud as possible in the hallways at 6am in the morning. Also, around 11pm, there was a family sleeping in the lobby.

This hotel is a little dated - furniture old and TV not HD. The room was clean, the staff was friendly and the location was perfect for our needs. I always plan to pay to park in Montreal and when the parking is actually attached to the hotel I consider that a plus.

Liked: Great location; friendly staff.
Disliked: A little dated.

Nice place for two nights....

Liked: Well located and convenient. Easy to reach from airport and close to city center. Quiet. Friendly staff.
Disliked: Decoration and furniture are ageing and would need renovation. Not enough light in the rooms (there are lamps but not strong enough and it is very dark in the room. Furthermore, the socket of one of the bedlamps was not working and the staff did not fix it or provide an extension cord (despite our claim) during our stay. Finally, housekeeping is ensured only very 3 nights.

Location pretty good Not too...

Liked: Within walking distance of everything

Exceptional

Welcoming and Helpful

The room was small but...

Liked: Two out of three staff were personable.
Disliked: The night staff was brusque and not personable. Did not expect to have to pay for parking, especially $23.00 per night.The parking lot was barely accessible, very steep driveway, 45º angle. Last night there was no room in the parking lot but we were instructed to park in a no parking space, "because we own the building," said the night concierge.

Poor

Disliked: 1. On website is says that they have a private parking. But it is always full, and I believe they just do nit have one at all. The closest available parking is two blocks away and with a lot of stuff or bad weather like we have it was really complicated. 2. The room was dirty and looks like they even did not bother themselves with changing the sheets. See the pictures attached. 3. We booked 4 adults, but there were coffee for 2 people and the towels set only for one person. 4. The price we booked were less than we were charged at the end. See the pictures.

good location and price.

Liked: location, location and location
Disliked: had to pay for luggage watch $5 per luggage, after stayed.If we are there early, we may have to pay $5 per luggage

Very bad experience.

Disliked: The elevator was very shaky and not comfortable. The sheets and bedding had what it looked like blood stains on them. We called the front desk and got them changed and again there were what it looked like blood stains on the sheets. We had to use our own blanket.

Okay stay

Liked: It was clean amd comfortable.
Disliked: They knew we were 4 guests amd only left 2 towels.