Hotel Chrome Montreal Centre-Ville

The room was pre-booked close to a month in advance and when we arrived at the hotel a little after 12pm we were told we had to wait until 3 o'clock for the room to be ready. When we arrived in our hotel room, we saw that it was not the room that was advertised online. Around 10pm when we returned to the hotel to get some sleep, we noticed that not only was the bed wet, but it had a brown stain. At that time, we decided to go downstairs to the lobby to make a complaint. When talking to the clerk at the front desk, he told us that we could not change rooms because the hotel was all booked and that there was no one on staff that could help us out at that time of night. At that point the clerk decided to change the bed sheets himself and asked us to wait for him to return. Although the clerk told us to wait, we went upstairs anyways to check on things. When we arrived in the room, he had finished removing the bed sheets and had to quickly leave for a moment to get new ones. We saw that he used pillows to disguise an even worse stain on the mattress cover that trailed down the length of the bed. Although he had covered up the stain as best he could by the time he finished changing the sheets, the bed was still not properly made and was left dishevelled. When we asked if it was possible to get a refund, the clerk told us to speak with the manager who would be available in the morning. When we went to check out the next morning, we spoke to another clerk about our experience and asked to see the manager. We were told that the manager was not on site that day, and that the hotel does not give any refunds for bad service and that they only provide a complimentary breakfast for the next time we visit. On another note, aside from the fact that sleep that night was virtually impossible added to the fact that the maids were talking very loudly at around 6am, the carpet in the room was very greasy and had crumbs of things on it, the soaps that were left for us to use were not sufficient for two people, and the hotel clerk that had helped change the bed sheets was very short tempered with us.

Liked: We were able to leave our luggage with the hotel which allowed us to roam around the city while we waited for our room.
Disliked: The room was pre-booked close to a month in advance. We arrived at the hotel at a little after 12pm and we were told we had to wait until 3:30pm to get a room. Service was poor in general, the room was not up to our standards, and maids were talking and laughing as loud as possible in the hallways at 6am in the morning. Also, around 11pm, there was a family sleeping in the lobby.

This hotel is a little dated - furniture old and TV not HD. The room was clean, the staff was friendly and the location was perfect for our needs. I always plan to pay to park in Montreal and when the parking is actually attached to the hotel I consider that a plus.

Liked: Great location; friendly staff.
Disliked: A little dated.

Good

Exceptional

Liked: Very clean close every where

Very good

Exceptional

Liked: Location and service are great
Disliked: Friendly staff

Just ok

Liked: Room was clean, and quiet.
Disliked: The carpets outside the room smells like pee, very rundown place

I had a good time...

Liked: The room was clean and staff were nice
Disliked: I did not see any incovenient it nice place to spend your vacation .

location wise its good, but...

Liked: the location was good only. safe, spacious room. ac works
Disliked: 1. no room service in 4 nights of stay, not even upon request for maid service !!2. internet connection very poor, doesn't work properly3. charged extra money (4$) to keep bag in their office after checkout4. no locker in room 5. no tea/coffee in room, nor in lobby6. requested supplies at front desk, they said they will send them to our room but never did7. very bad shampoo in the washroom8. stained bathtub, we had to clean the bathtub ourselves before taking shower9. no proper body wash/shampoo10. no cleaned bedsheets for 4 nights 11. some drawers are broken, doesn't open12. no amenities13. very small bed 14. the elevators needs repairment

Very good

Great location and staff, comfortable...

Liked: Staff, location!! Great base for the Jazz fest and exploring other areas - close to subway!!
Disliked: Why not use the cafe in the lobby? Would be a nice spot for a quick breakfast