Good

Liked: The location is great! Very nice to have parking so close.
Disliked: We were woke up in the early hours of the morning by a fire alarm that continued to go off and on. Had this not happened your hotel would have been a perfect place to stay.

Beautiful hotel. Great location

Liked: Very good location. Easy walk to all things we wanted to see.
Disliked: Bathroom was very small

Superb

Liked: The location and heritage feel were exactly what we were looking for to explore Santa Fe. Our room was large and comfortable. Orlando took us for a ride in the hotel's iconic lowrider...super cool!

Very good

A must stay if you?re...

Liked: Can?t be a better location in downtown Santa Fe!! Walking distance to everything you need- shops, museums, food, food, food!! Super easy drive (~1hr) from Albuquerque Airport. Most
Disliked: We were on the ground level closest to the restaurant/lobby entrance so it got a little loud a couple of times after hours.

Exceptional

Liked: The property was very nice!! Staff was very nice and willing to tell you what spots to hit!! I am so glad we picked this hotel, and will be staying in the future!!
Disliked: The keys kept disabling every day, the gal at the desk said it was prob b/c of magnetic, however the next day it happened again in which we didn?t have the hotel card key with any of our other stuff, so that was hassle to get to the 2nd floor and to see the keys not working and have to go dawn to the lobby. So not a big deal, more of a hassle situation, but we will be staying here again!!

Very poor

Liked: Location
Disliked: I was given a room that had zero privacy. If I opened my front curtains hotel guests could look right in to my room. If I opened the rear curtains people on the street could literally see me on the toilet?unless I closed the bathroom door, of course, except the bathroom was so small there?s no way I was closing the door. Consequently, it was like I was in a cave. I asked for a room change, ?sorry, we?re full.? I was traveling with my small dog and was given a room that smelled like dogs. We?re clean?we don?t want a room that smells like a dog either. No parking available in the garage?so they sent me to a dirt lot behind the hotel. Had to schlep all my luggage through the gravel (with a dog in tow). Got zero sleep for two reasons: first, the air conditioner was louder than any air conditioner I?ve heard in my life and I?ve heard a few loud air conditioners. Second, the guy in the room next to me had his TV SO loud from 11PM untile 4:30AM when I finally texted the desk to beg them to do something. The wall were so thin that I literally heard the phone ring in his room and him answer as though he was laying next to me in the damn bed. There were other things, but that was the worst of it.

Disappointing

Liked: The location is fantastic and the parking garage was convenient
Disliked: Unfortunately, we were very disappointed with our stay.Bar/restaurant was totally closed.The guy who came to build our fire didn?t know how to do it?.it fizzled out and our room was just smoky smelling. When we requested more kindling, we were told ?only the maintenance people can start the fire and they are gone for the night.We tried again in the morning and were told ?the maintenance people don?t arrive until 8:30?

Exceptional