Hotel Chaco Guest Reviews
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|2.0 miles from Albuquerque centre|
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Dustin Fri, 10 August 2018
Nice place, incompetent staff.
Liked: Good things the hotel was gorgeous, warm greetings upon arrival, was accommodated with an early check in. Room was great (especially liked the lighting). Gym was very much appreciated (much better than most hotels, wish it had a squat rack). Pool was nice. Food on 5th floor restaurant was incredible
Disliked: Bad: day one left around 8:30 came back at 3:30 room was still dirty went to the pool so that room could be cleaned. Ordered a mimosa charged almost $14 dollars including a mandatory %18 gratuity. Drink was made incorrectly couldn't find somebody to fix it walked to the front desk to get it fixed front desk attendants response was what do you want me to do about it. I said I would like my girlfriend to get the drink she ordered. He said he would call, 30 minutes later still no service, found a waiter told him his response was what do you want me to do about it he went and got our waitress she was less than accommodating. Took one hour to get our drink. Went up to the room it wasn't cleaned. Left the hotel to go to the mountain left word at the front desk we wanted the room cleaned (never happened that day) next day left to go out left word we needed the room cleaned (cleaning was substandard) cleaning consisted of taking used towels and bathrobes making the bed and leaving all the trash. Came home to shower realized robbed were gone called front desk asked for robes (advised girlfriend wanted one when she got out of the shower) waited 1.5 hours for robes. Went to fifth floor for dinner took us 15 minutes to be greeted after being seated took another 15 to get our drink orders after being greeted. Waiter was not knowledgeable about drinks on the menu. Room keys would quit working at random.
Courtney Wed, 8 August 2018
Thethomk Thu, 26 July 2018
Pretty and modern
Liked: Bathrooms were beautiful and had a cool motion sensor light. The rooms feel swanky and the overall hotel decor is very modern but comfortable. My sister kept commenting on these chairs out in the courtyard and how she loved the style. I also used the treadmill at the gym, which was super new as well.
Disliked: We were a little scared off by the restaurant because the reviews online weren't too hot. We want up to check out the views and they were stunning. Housekeeping service was a little late in the day for our taste but it didn't interfere with anything. The food/drinks at the pool took a while because they come from the Hotel Albuquerque next door. The pool is shared with this hotel and guests should be aware of that because of the impact on crowds.
Gary Tue, 24 July 2018
David Sat, 23 June 2018
Michael Mon, 18 June 2018
Liked: customer service was great.
Stephanie Sun, 10 June 2018
John Thu, 17 May 2018
Liked: Location was amazing
David Mon, 14 May 2018
Candi Fri, 11 May 2018
Liked: Everything!! The rooftop bar was my absolute favorite.
Disliked: Absolutely nothing I loved everything about this hotel.