Hotel Chaco Guest Reviews
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|2.0 miles from Albuquerque centre|
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Caroline Sat, 29 September 2018
We had dinner and lunch....
Liked: The hotel is lovely - staff courteous, friendly and extra helpful.
Disliked: Would have liked a softer pillow but did not ask for one- not a big deal
Sue Tue, 25 September 2018
We have been coming to...
Liked: The staff was great. Loved the bathroom.
Jan Mon, 24 September 2018
Daniel Tue, 18 September 2018
Sara Wed, 12 September 2018
Liked: Confortable bed, beautiful hotel and room, restastaurant, polo, everything was nice.
Disliked: They charged twice the price of the room and I still waiting that they fix and have my money back.
Romain Sun, 2 September 2018
Liked: Really good place to stay, nice and large rooms. Rooftop is great for breakfast or dinner. Helpful staff
Jeffrey Wed, 29 August 2018
Vicki Fri, 24 August 2018
Wonderful, beautiful hotel! Would stay...
Liked: Located convenient to Old Town
Sean Sun, 12 August 2018
Dustin Fri, 10 August 2018
Nice place, incompetent staff.
Liked: Good things the hotel was gorgeous, warm greetings upon arrival, was accommodated with an early check in. Room was great (especially liked the lighting). Gym was very much appreciated (much better than most hotels, wish it had a squat rack). Pool was nice. Food on 5th floor restaurant was incredible
Disliked: Bad: day one left around 8:30 came back at 3:30 room was still dirty went to the pool so that room could be cleaned. Ordered a mimosa charged almost $14 dollars including a mandatory %18 gratuity. Drink was made incorrectly couldn't find somebody to fix it walked to the front desk to get it fixed front desk attendants response was what do you want me to do about it. I said I would like my girlfriend to get the drink she ordered. He said he would call, 30 minutes later still no service, found a waiter told him his response was what do you want me to do about it he went and got our waitress she was less than accommodating. Took one hour to get our drink. Went up to the room it wasn't cleaned. Left the hotel to go to the mountain left word at the front desk we wanted the room cleaned (never happened that day) next day left to go out left word we needed the room cleaned (cleaning was substandard) cleaning consisted of taking used towels and bathrobes making the bed and leaving all the trash. Came home to shower realized robbed were gone called front desk asked for robes (advised girlfriend wanted one when she got out of the shower) waited 1.5 hours for robes. Went to fifth floor for dinner took us 15 minutes to be greeted after being seated took another 15 to get our drink orders after being greeted. Waiter was not knowledgeable about drinks on the menu. Room keys would quit working at random.