Hotel Centro Sonoma Wine Country Tapestry Collection Hilton

Exceptional

Room and property clean and...

Liked: Love the outside areas. Johnny at the bar was amazing. He managed and covered all patrons with their needs. Not easy when the bar is full . He did not miss a beat and was customer service sensitive to every patron.
Disliked: Front desk greeter (Julian? ) was not a very good problem solver and personally made me feel not welcomed. Other hospitality individuals very welcoming.I was also informed if we were a couple of hours early and room was not ready we could sit by the pool, the front desk person said no ( not in a service friendly way) and asked who I spoke with. I could not remember, but that individual I spoke to was delightful and it was a couple of weeks ago. I’ll be honest this is the first time I didn’t feel like a welcomed guest. Maybe it was my mood or a personality clash. I don’t know, but I never felt that way. I’m a very friendly person and very patient coming from the service industry as a corporate trainer. We also came down at 10:45 and asked if we could get a cup of coffee. We were told that the kitchen was closed even though there were people still in the dining room area eating. All we wanted was a cup of coffee. I find that so non-customer service sensitive. I knew the restaurant was closing. We weren’t asking for food just coffee.

It was ok.

Liked: Nice location
Disliked: Ants in lobby kitchen. Telephone in room didn’t work. Elevator buttons didn’t work. Some staff unprofessional. Some staff unaware of procedures for checking in.

Very good

Liked: Great lobby. Nice employees. Our room had broken window blinds so bright light in the morning. We let them know.

Exceptional

Superb

Liked: Checked in at10pm, checked out at 8am. My stay was very brief. The bed and room were very clean and comfortable. I would absolutely stay here again.

Very good

Disliked: Temperature control vent aimed directly at the head of the bed!Lousy bartender…

Exceptional

Very poor

Liked: I loved the location .
Disliked: I honestly didnt like the way one of the staff members talked to my mother they told me I was going to get my 50$ back as well after my stay and they didnt do that