Hotel Burbank

I was going to give this hotel a 5 and very positive rating were it not for our last night there, where everything fell apart. At 10.30 at night we thought someone was trying to get into our room and found out it was the hotel staff! It would have been much simpler if someone had the brains to call us. We then discovered that due to the fact that we had decided to stay an extra night we were supposed to check out and check in again but NO ONE TOLD US THAT. In fact, we were told at the front desk that it was all taken care of. To make matters worse, they tried to get into our room, no phone call, THEN they called and told us we needed to get dressed and go downstairs (it was then 10.40pm). We refused and in the end the manager came to our room - couldn't he have done that at first? After much shouting, on our part, we resolved the issue at 11pm at night. What could have been simple, was made complicated by thoughtless employees and the poor manager, who was in fact quite nice, got yelled at (but it is his job) and we left the hotel with a bad taste in our mouth and will not stay there again, nor suggest that anyone else does. Do not blame your guests for something your employees have overlooked, especially late at night!

Very good

Exceptional

Liked: Everything was well
Disliked: Never received my deposit back left everything clean and everything

Exceptional

Comfortable

Liked: It's clean and efficient
Disliked: N/a

Good

Passable

Liked: Loved the city view and café
Disliked: The pull out bed didn't work

Very good

Superb

The parking, considering we were...

Liked: we paid for breakfast, unfortunately it wasn't included, however, it was good.
Disliked: It was all good. No problems.