Exceptional

Try a different hotel (or...

Liked: Sheets were clean
Disliked: Rooms above a gelato shop. No actual lobby. Front desk answers maybe 50% of the time. No hospitality, everyone looks like they?ve been forced to work at gunpoint. Valet services are terrible. Long waits up to 30min and on last day when checking out we were forced to walk to the garage and find our car (this was DURING the valet period $45 a night). Area was loud. Pool is tiny, with a view of the umbrellas of the restaurant below (pictures are hilariously inaccurate). Housekeeping needs to be requested daily (maybe due to COVID). Staff not wearing masks. Key cards didn?t work on day 3 of 4 of our stay. Save your money and look elsewhere.

Very good

Liked: Great location. Very clean. No parking. Had to find a parking garage and carry luggage several blocks with no heads up. Besides that it was a great place!!

Miami in winter.

Liked: Great property. Very attentive. Nice pool and location

Pleasant

Liked: The breakfast was the better things, and the location is perfect
Disliked: The staff always are busy and never do any explication about the breakfast or the chair in the beach, or about the pool, if one asked they answered in a bad way.

Overall, the hotel is great...

Liked: Great location and excellent food at the Havana. Room was clean and had nice amenities.
Disliked: Upon check-in, we were given a Queen room when we paid for a King. Front desk changed our room but the girls were not very nice about it and I think they may have given me a room with a crappy view on purpose, (plus it was a handicap accessible room and neither my husband or I are handicapped). King bed was actually two twins pushed together and mattresses were not comfortable. The elevator closest to our room was broken when we were leaving (but there was another elevator around the corner - so it was not a big deal). Breakfast was not at the hotel, but rather at a small odd restaurant a few blocks down the street. Not sure why Havana could not have provided breakfast.

Exceptional

Exceptional

Perfect location with various amenities.

Liked: The Location is absolutely perfect, we loved everything about it. The fact that you can check in your bags if you arrive early. You have access to beach chairs, bicycles and they even let us use umbrellas for a rainy day and every time we came back from the beach they handed us a dry clean towel and if we came back from bike riding they hand us cold water bottles. It?s like we hardly had to ask they already knew. And besides having comfy beds and a very clean room we absolutely loved loved the breakfast from Readheads Sandwich Shop. The food was fresh and delicious. I would definitely recommend arriving early since the get really busy and every meal is perfectly executed it takes a little longer to get you food, but we where Patient since it was absolutely delicious. We will definitely miss the hospitality on both the hotel and the sandwich shop. Ocean drive is a very busy and a loud street and we like that about it too. Because of COVID there was some limitations like midnight curfew and no alcohol sales after 8 PM at the stores but that was not a problem. We just planned early.
Disliked: The elevator was very stuffy but it?s not like we had to go several levels, but it would be nice if it was better ventilated. But it wasn?t a big deal breaker either.