Hotel Boutique At Grand Central

Great location and very friendly...

Liked: Location was excellent for a short stay in NY.
Disliked: The bed was not comfortable.

Superb

Liked: Was able to get a kettle to make tea! Clean, everything you need.
Disliked: I had to repeatedly sign in to the Wifi - logging in with my details as though I had never signed in. It would be great if this could be addressed.

Exceptional

Exceptional

Really Great Facility Let Down...

Liked: Good facility, good private lounge for all visitors, good provision of distilled water, good that a bar fridge and kettle could be brought to the room.
Disliked: A good facility let down by the attitude of some staff. Not all of them but two in particular. Also, the arrangement of notifying the front desk when you want your room cleaned and doing so before 10am does not work. Neither does the texting option.

Great hotel

Liked: We were very pleased with everything! Friendly staff, clean room, great location

Fun trip to New York...

Liked: The room was nice. I like the free bottles of water available. The front desk is very helpful and polite.
Disliked: The room was small and a king bed would have been great

A great hotel with an...

Liked: A good, clean hotel with an excellent location in the heart of Manhattan, right across from Grand Central. I’d especially like to highlight the cozy lounge on the 27th floor with complimentary coffee and tea. We arrived at the hotel at 7 a.m., but were able to use the lounge right away until our check-in at 3 p.m. Also, our return flight was at night, and we had no issues leaving our luggage at the reception, walking around the city, and relaxing in the lounge before heading to the airport.
Disliked: One surprising thing was that housekeeping is not included by default. You have to call the front desk before 10 a.m. to request the cleaning service; otherwise, your room won’t be cleaned. I only figured this out on the third day of our stay. When I asked about it at the front desk in the afternoon, they were only able to arrange a towel change (and even that after a second request), but not a full cleaning. That’s a very unexpected policy.Also, I had two packages delivered to the hotel under my name. When I came to pick them up, the person at the front desk checked the log and said they hadn’t been received. I contacted the delivery service, which provided photo proof of the delivery. Only after that did the hotel staff bother to check the storage area and eventually find my packages.

Exceptional