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AustraliaHotel Blackhawk Autograph Collection Guest Reviews
Overall Average Score:
Wonderful (4.5 out of 5)
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Chris, Marion Tue, 29 January 2013
Liked: Wonderful; convenient; clean.
Disliked: Coffee shop service very slow.
Calvin Wed, 21 April 2021
Exceptional
Jill Sun, 18 April 2021
Exceptional
Erika Sat, 17 April 2021
Superb
Renda Thu, 15 April 2021
Pleasant
Liked: Everything else was wonderful
Disliked: My Room Had A Weird Spoiled Smell There Was A Bunch Of Food And Garbage Behind The Couch And Refrigerator Area..Nobody Came And Got Our Towels Or Garbage from Infront Of Our Door...One Of The Beds Didnt Have Sheets
Kelli Wed, 14 April 2021
HORRIBBLE NIGHTMARE STAFF
Liked: HOTEL IS BEAUTIFUL, STAFF IS HORRIBLE, ABSOLUTE NIGHTMARE!!!
Disliked: It is clean, and beautiful, and the restaurant is amazing, but the staff there has the place so messed up that it is impossible to relax, I called for an early check in, my daughter was competing in dance at the river center, they said I could check in early, when I showed up at the time the man on the phone said was great, turned into a nightmare, room wasn't ready, lead to me getting my daughter ready in our car, when they said a room was ready and gave me the room number and key, yeah the room was occupied!!!!!! And the story just keeps getting worse from there, the room we where in didn't have bedding on the fold out, so I had to call down at 9 pm for bedding, and it didn't get delivered until a second call to the desk, the bedding was delivered finally at 10:30 pm, and remember this was for a child. And in the morning at check out ( we where checking out earlier then the time listed) there was a new clerk, we explained everything the clerk the day before promised and I kid you not the clerk said oh she went crazy and got taken away by ambulance this morning, so nothing she said is right and nothing was addressed. WORST HOTEL STAY EVER!!!! THEN I WAS CHARGED AN EXTRA $100.00 JUST INCASE DAMAGE WAS DONE TO THE ROOM. THEY TOOK THE MONEY WITHOUT CONSENT! THEN THE CLERK HAD THE NERVE TO SAY THAT OH WE GIVE IT RIGHT BACK, ITS YOUR BANK THATS THE PROBLEM! WORST STAY EVER!
Mercedes Mon, 12 April 2021
Exceptional
Gardner Sun, 4 April 2021
Exceptional
Mary Sun, 28 March 2021
Wonderful place to stay
Liked: It was beautiful, clean , the staff was very nice and friendly . My room was not ready when I arrived they gave me complimentary drinks and appetizers and they upgraded my room. I love this place I would most definitely come back.
Disliked: There was nothing to dislike.
Anonymous Sun, 21 March 2021
Pleasant
Liked: Hotel is beautiful
Disliked: No room service menus on check inWhirlpool stopped working
Jenell Tue, 9 March 2021
Exceptional
Liked: Proximity to downtown restaurants and bars. The bar in the hotel is super nice and obviously convenient. Ordered room service for breakfast and it was wonderful.
