Exceptional

Liked: The staff was excellent thank you.

Really lovely way to move...

Disliked: As I recall there was dish soap, but no sponge to do dishes. Made me a little crazy as we actually ate in our room quite a bit.

Will stay here again and...

Liked: Staff were amazing, room was beautiful. Felt like home! Very clean ! Just amazing!

Exceptional

Liked: Staff was fantastic and helpful. Room was better than described. Location was amazing. So worth it it!!! Would definitely stay here again.

Disappointing

Liked: The room was clean & comfortable
Disliked: I have stayed here before and loved it. This time, not so much. No maid service.. I was there for a week to have 2 surgeries,and not once did someone come to make the bed, clean the room, or change the towels (We got a bag of new towels once) The lounge was closed, but they still advertised it and supplied the menu and hours in the book. No one was at concierge and then we booked a car and no one told us the price until we got to our destination and it was soo over priced for a 4 mile drive. The whole experience was "fair" at best. I will not be staying here again... NOT AT ALL like it once was.

Great location and old fashioned...

Liked: The location is perfect for us. I like the small size of the hotel and the views from the upper floors that face west. Staff is always kind and efficient.
Disliked: Our first night, we were in a room where the air-conditioning did not work. We were too tired to make a change that night but they did switch us the next day. I felt that it should?ve already been known that the air-conditioning did not work in that first room. I was given a rebate for a part of my first night and this was certainly honorable.

Passable

Liked: Except the location, ? should admid everything was poor.
Disliked: Housekeeping services, Covid 19 Precautions, facilities.

Superb

Superb

Liked: The staff were helpful and responsive; the facility always strikes me as exceptionally well cared for and managed.
Disliked: Only the virus -- the hotel welcome package of a mask and hand sanitizer was brilliant!