Name: Hotel Banks
Address: Steenhouwersvest 55, Antwerp
Rating: 4

Good location, tired and dated...

Liked: Nice stylish property and good location
Disliked: We checked in late at a night and as a result when we got into our room the aircon had been left at 16 degrees, so the room was freezing, and we had to sleep in several layers of clothes. The cleaners also start hoovering very early, it was not a welcome wake up call with a hoover being used at 8:30am outside your room. When both points were raised with reception, they literally did not care!

Very good

Disappointing & Unsafe – Not...

Liked: The breakfast (and late breakfast on weekends) and the location
Disliked: We stayed from July 17–21 during Tomorrowland and were very disappointed. The worst issue: at 2 AM we found our door wide open — housekeeping hadn’t locked it after cleaning. The room was unlocked for over 10 hours, which is a major security breach and made us feel unsafe for the rest of our stay.Other problems: after check-in, we had to change rooms due to a booking mistake… they told us after one hour when we went downstairs. No call, no knocking at the door. We already used the bathroom and unpacked everything… The only compensation offered was a cheap €10 bottle of Cava, even after the security incident. They promised free breakfast as a gesture, but we had already paid for it. The room itself was poorly equipped: uncomfortable, hard pillows, no fridge, no kettle — even though both were listed on Booking.com.For a hotel of this category, this level of service and amenities is unacceptable. We didn’t feel taken seriously or safe at all.

Ok

Liked: Good location in the city center. Helpful staff.
Disliked: The bathroom is a real disaster. A WC behind a see-through window that cannot be closed. Who had this idea? Have you ever had a guest telling you how great they found offering a wonderful multi-sensory experience to their roommate while sitting on the toilet? Fortunately you were able to provide another room for us, thank you for that. In a matter of transparency for your guests, you should specify proactively that the WC-designer desperately lacked of common sense when planning the hotel. The beds are not comfy by the way.