Hotel Ballard

Liked: Friendly, attentive staff; awesome happy hour cocktails in the first floor restaurant and maybe the best 'not in my own home' bed ever.
Disliked: Additional parking fee.

Exceptional

Shockingly poor hospitality and management.

Liked: Location is great.
Disliked: Awful customer service. They were hosting two weddings over the weekend, our room was situated beneath the roof pavilion where the weddings were taking place. The noise was unbearable to the point the ceiling was vibrating with people stomping, running, moving furniture, etc from 4pm to midnight. Front desk could not move us to another room or offer any other solution, literally offered nothing to make up for the noise/disruption/lack of sleep, we were told to call the manager. Manager did not answer their phone the whole weekend. Still have not heard anything back from them and no resolution to the uncomfortable stay we had.

Sufficient. Glad we only stayed...

Liked: Location. The hotel has character.
Disliked: No one to help with luggage. Took a long time for someone to answer the phone when needed help. Bathroom lights pictures were dusty. Only one chair in the room need more seating.

Great local hotel in heart...

Liked: Beautiful rooms and great location.
Disliked: Paid parking

Very good

Liked: location was perfect
Disliked: they advertise a restaurant and rooftop bar but neither was open during our stay.

It should have been an...

Liked: Walkable to restaurants, bars, and the locks
Disliked: The tv remote didn’t work because they are solar charged and not charging properly in the rooms.I had to call the front desk twice. They changed the remote with another one which didn’t work. Then they tried charging it with a plug which didn’t work. They gave me the manager’s business card to call which I did but only could leave a message. The manager never called me back. The room cost about $317 and I was never compensated or contacted back to address this issue which is very frustrating!

Great location disappointing management !

Liked: What a disappointment! I had stayed here a couple times before and was really looking forward to bringing my husband with me this time. The location is great! Ballard has cute shops and restaurants to walk to and a great Farmers Market on Sunday mornings. The second day we were there we left in the morning and didn’t return until 7 pm to find that out too Was never cleaned. We had the sign on the door to clean it. We called down to the front desk who was very nice, apologized. He said that sometimes the cleaning staff do not look at the signs on the door!( there should be no excuse)! He did offer to bring fresh towels to the room. We were on the 4th floor. That night we were exhausted from our long day out so we decided we wanted to just rest in the room. Well there was no way we could because it sounded like a basketball game was being played on top of us. We called down to the front desk again to find out that they had a room on the 5 th floor where a baby shower was being held until 11 pm! It would have been nice to know this when we checked in so we would have requested a different floor. I have reached out to the manager via email given to me by the front desk staff twice. Do you think I have heard from them… NO! Not a way to handle unhappy customers.

An awesome location in the...

Liked: The staff was very friendly and helpful. I called the front desk to ask for some antacid and they were at my door within minutes. :)

Great location and beautiful rooms

Liked: Location was prime! The rooms were beautiful and spacious.
Disliked: None