Exceptional

Liked: The staff was exceptional

Pleasant

Choose a different place to...

Disliked: I booked the hotel for three nights. I made a mistake - just needed two night. The staff at the hotel insist on paying me for three nights, because it was a non-refundable rate. I would expect more customer orientation and support since I definitely needed two nights only.

There are better place to...

Liked: The hotel offer a "local" braeakfast. You need to speak Spanish to order some food or to communicate with the staff at the place.
Disliked: The hotel claims to be a 5 star hotel. This is by no means appropriate nor ok. It is at the best a 3-4 star hotel with local "flavor". You better stay at the Hilton close by.

Exceptional

Good

Very good

Really good.

Liked: The rooms are pretty good, so comfortable and really nice.
Disliked: When we came to the restaurant to get the breakfast they told us that we don’t have our breakfast included. It happened three times in different days. Maybe they should improve their organization to avoid the guests waiting for something that is wrong.

Exceptional