Hotel At The Lafayette A Trademark Collection Hotel Guest Reviews
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|0.3 miles from Buffalo centre|
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Nicki, Locke, visiting KeyBank Center Sat, 22 April 2017
Liked: I loved the building itself - the architecture was stunning and the way that it was decorated went right along with the whole feel of the place. The espresso bar in the lobby was wonderful. The hotel staff was very pleasant and helpful. Our room was beautiful, clean and comfortable. If I ever need to stay in the area again this would definitely be my first choice!
Disliked: The Pan American Grill and Brewery had pretty slow service. The food was so-so and took a long time to get to our table.
Jamie A, Penn Yan, visiting KeyBank Center Tue, 10 March 2015
Everything good about the experience, except the attached restaurants closing early. Would have been nice to eat there after concert.
Liked: Very clean. Huge room. Valet were very nice people.
Disliked: Not sure if owned by the hotel, but restaurants/bars attached to the hotel closed between 9-10.
Kelly Fri, 16 November 2018
I'd never return. Basic hotel.
Disliked: Arrived yesterday in Buffalo. Area was ?shady? at best lots of characters around which made me feel immediately out of place and a stand out brit! Room was awful, tv was against a wall so you couldnt see it in your bed. The shower didnt have a door and it was next to the bath so everything just got wet. Barely any power in shower. Lamp didnt work. Someones dirty makeup wipes were in the bin already. Wifi was terrible. Barely any phone signal. Everything felt dark & gloomy. Kettle in wardrobe. Hated it.
Raymond Tue, 6 November 2018
Liked: I love the way the suites are set up, the location and the atmosphere.
Disliked: The room we booked reeked of cigarette smoke and the floors were dirty.
Kimberly Fri, 2 November 2018
Nice hotel but not impressed
Liked: The look of the room was beautiful and spacious!
Disliked: We had no electricity in our room. Our outlets didn?t work, tv, lights next to bed, hair dryer. We called down to the front desk and they sent the valet guy up to look at the issue. He said front desk would call us to switch rooms. About 45 mins later still nothing so we called them. Needless to say we waited around a lot just to be told there was nothing they could do they were booked. They only refunded 20% due to booking through a third party but I haven?t seen that refund.
Eliza Wed, 31 October 2018
Liked: room was beautiful, nice lay out with the living room area. Bathroom was big and had a unique lay out.
Disliked: The staff didn't explain that breakfast came with our room or the process for breakfast in the morning (times and where it was located) We bought coffee. We had a dirty glass in our room, our floor was sticky and there was stuff under our couch.
Elisabete Mon, 29 October 2018
Disliked: guest noise levels with no action from staff - during three consecutive days
Danielle Mon, 29 October 2018
Liked: The vintage feel and location!
Disliked: Only valet parking or street parking.
Catherine Fri, 26 October 2018
The staff were very friendly...
Yanwei Tue, 23 October 2018
Good experience there
Liked: Lovely breakfast
Disliked: The air conditioning is too lound
Brandon Mon, 22 October 2018
It was ok, nothing great,...
Liked: Very nice decor for an older hotel.
Disliked: Our fireplace did NOT work in the room; we called for help but they were completely dismissive. Only told us that they knew it didn't work; they put zero effort in trying to find a solution. Disappointing.
Gregory Sun, 21 October 2018