Liked: I loved the building itself - the architecture was stunning and the way that it was decorated went right along with the whole feel of the place. The espresso bar in the lobby was wonderful. The hotel staff was very pleasant and helpful. Our room was beautiful, clean and comfortable. If I ever need to stay in the area again this would definitely be my first choice!
Disliked: The Pan American Grill and Brewery had pretty slow service. The food was so-so and took a long time to get to our table.

Everything good about the experience, except the attached restaurants closing early. Would have been nice to eat there after concert.

Liked: Very clean. Huge room. Valet were very nice people.
Disliked: Not sure if owned by the hotel, but restaurants/bars attached to the hotel closed between 9-10.

My Favorite Hide Away ?

Liked: I love everything about the property; the lay out the rooms, cleanliness and great staff.
Disliked: Wish there were better parking.

Exceptional

All in all the room...

Liked: The fireplace was great. The changing color flames.
Disliked: The shower floor was to slippery whenever it was wet. The distance between the bed and the wall shelf,kept hitting our shins on the corner of the bed.

Exceptional

Good

Liked: Coffee shop, valet, design and decor of room,Quiet, boutique style hotel, historic/history of hotel
Disliked: No bar fridge , no mat for our wet winter boots at door so the floor was getting wet.

Charming, but not what was...

Liked: Staff were very friendly and accommodating (we were in a different room originally, which was dark and in worse condition - they moved us immediately and without any challenge, and brought the keys up to us); valet parking was very fast to get your vehicle back; lovely 1920s charm to the hotel overall; excellent proximity to Convention Centre; showers are nice and large with deep tubs; good food choices on-site.
Disliked: Booked a 2 bedroom suite with full kitchen and living area. Suites need updating desperately. Furnishing are all old, tired and damaged (ex. couches were torn and uncomfortable); lamps were all old, loose and wobbly; only 1 stool for eating area and it was too tall to use; door on shower was broken; carpets in bedrooms were click together industrial tiles and carpet in main area was well worn; halls were very dim and not welcoming, there was nothing more than a few glasses, plates, bowls and utensils to stock the kitchen (there was a cutting board, but no knife, and nothing to be able to use the stove/oven).

Passable

Liked: Spacious
Disliked: Well-worn furnishing

I would book again!

Liked: Building architecture is beautiful; lovely combination of updates in with the old.
Disliked: Bar was closed after the hockey game.

Very good