Hotel Arya BW Premier Collection

Good option in Coconut Grove

Liked: Location was pretty good if you want to stay in Coconut Grove. Walking distance to the main attractions and restaurants, shops etc. Good room size albeit a little outdated. Breakfast was ok. Pool area is nice but there should be rules to prevent guests from playing their own music at will.
Disliked: Room and decor felt cold. The TV system should be updated to reflect modern entertainment options such as netflix, phone casting etc.

Nice hotel, but poorly managed.

Liked: Room was spacious and comfortable, location is excellent, view was dismal.
Disliked: $60 damage deposit is insulting, no information is offered regarding operation of TV, A/C, phone, etc. Could not regulate A/C or Watch TV. Coffee machine was unplugged and I had to move it to another spot to reach an outlet.Telephone in my room didn't function to call the front desk. No maid service was offered.

Poor

To some of my staying...

Liked: The property itself was great
Disliked: The staff was rude and had the most nastiest attitudes I called the first night because my toilet was leaking the girl at front desk got rude and hung up the next night my ac wasn’t working but the girl at the front desk that night (a black girl ) was nice about the situation and got it taken care of asap

Good value hotel, that is...

Liked: Staff and front desk was helpful
Disliked: The pool closes at 8pm and didn’t a snack or pool bar but one time and I didn’t like the parking situation

First and last time

Liked: Location.
Disliked: No ramps for luggage cart. No help either. Staff was fairly rude in general. Balcony too close to the pool.

It was okay

Liked: Clean, good location
Disliked: Staff were too rough

Exceptional

Exceptional