Name: Hotel am Augustinerplatz
Address: Hohe Str. 30, Cologne

Exceptional

Liked: Perfect
Disliked: Perfect

Exceptional

Very good

Liked: Location
Disliked: A liitle bit small rooms.

Good

Liked: Rooms are decent, can use a nearby gym for free
Disliked: Many weird messages via booking.com, the translation isn't correct, said I must complete this and that, if I don't I can't check in and was extremely confusing. I didn't need to complete anything. And that they won't receive messages via booking.com and the link sent was only for upgrading not checking in. Because of this I didn't get sent wifi and had to go ask after check in and not seeing anything in the room and not told anything.They also sent so many emails, I got 12! Only booking 2 nights. And they were incorrect as well, on check out day I was sent emails telling me my check out is tomorrow..... They made things much harder and confusing, not using tech well.

Very average and below expectations

Liked: Location was goodCheck in process was easy
Disliked: Rooms were not cleaned from day to dayRoom was very smallSome facilities advertised was not provided for

Exceptional

Very good

The Worst Hotel Experience We’ve...

Liked: Leaving.
Disliked: The Worst Hotel Experience We’ve Ever HadWe stayed at this hotel for five days, and not once was our room cleaned — despite us requesting it every single day. Each day, we had to go to the reception to ask for clean towels and toilet paper. We repeatedly explained that housekeeping was not showing up, and every time, staff claimed they didn’t know why but assured us the room would be cleaned the next day. It never was.At one point, a receptionist who didn’t speak English had to ask a German guest to translate for us. Once again, we were promised the room would be cleaned — and, once again, it didn’t happen.The room itself smelled bad from the moment we arrived. The bathroom’s exhaust fan didn’t work, it was constantly hot and stuffy, and the place just felt dirty. To make matters worse, we couldn’t even open the windows most days because it was raining, which made the air inside unbearable.Breakfast was also a disappointment. We only tried it once because of the rude waiter, who told us we had to book in advance and that we had no priority to eat there — even though the reception gave us no such information when we prepaid that morning.This was absolutely not what we expected from a 4-star hotel — and definitely not worth what we paid. A total rip-off. Would not recommend.