Exceptional

Not Meant for Sleeping

Liked: Staff were very nice and considerate, very attentive
Disliked: Were not given the size room we reserved, beds were uncomfortable, could hear clearly everything going on in the rooms around us all night and down the entire hallway. Slept very little and were sore from trying.Edit after response: Didn't realize we were in a smaller room until we returned to our room around 11pm. No point complaining about the noise - it wasn't people partying, it was just doors opening and closing, people flushing toilets and walking down the hallway, and the elevators going up and down - and we weren't close the elevators. There's no reason to believe any other room would be better.

Comfortable stay close to Union...

Liked: Very helpful and friendly staff, nice and comfortable room, great bar/lounge, very clean accomodation, hotel offers free tea/coffee throughout the day
Disliked: Unclear breakfast payment rules with vouchers; somehow "risky" neighborhood, especially at night with many drug addicts; expensive and unsecured car parking lot next to hotel, better and cheaper to use public parking below Union Square

Exceptional

very nice hotel! we enjoyed...

I am very happy to...

Liked: Very nice staff. We got many benefits, such as $25 credit for food & beverage, glass of Champagne, Cable car ticket, etc. Recently remodeled condition.
Disliked: The location is right in the downtown center, but there are too many homeless people living on the nearby streets.

Superb

Excellent location, friendly staff, comfortable...

Liked: The location is excellent, the staff is friendly and helpful. The bed was very comfortable.
Disliked: No vegetarian food for breakfast (Indian definition of vegetarian does not include egg but includes other dairy products)

Exceptional