A gem of a hotel; prime location to get to many attractions; staff very professional; Bellman was courteous and very helpful - gave us a history of the Hotel which was wonderful; cozy lounge/restaurant for drinks; extremely accommodating with rainy day check out. We will be back and will highly recommend the Renaissance 57 to friends, family and business associates.

Liked: Welcoming staff; concierge; bedding; ambiance; location.
Disliked: Lunch service was very poor in the in-house restaurant - food very average; ordered coffee which was not available; the restaurant was not particularly crowded; staff did not appear to be confident or clear on who was to take care of our table; cob salad had almost zero lettuce.

Very friendly staff.

disappointing

Disliked: terrible shower, broken hinge on wardrobe, no mini fridge or water in room or lobby, crap quality breakfast which wasn't well stocked, loud Air conditioning in room, house keeping knocking at 9am, etc..... BUT the luggage handlers in the lobby were all very helpful and friendly

fine

Liked: manager

fine

Liked: manager

Was perfect for us and...

Liked: Breakfast was ok but I went out for breakfast as I prefer more choice ..
Disliked: The breakfast room was to much longer le à cafeteria,,not my choice ..

Exceptional

Liked: The hotel was quiet and comfortable. A microwave and refrigerator would be a welcomed addition.
Disliked: The check-in took a long time for some reason. Also, my tv didn't work. I spoke to the front desk in person in the morning. 12 hrs later it still wasn't fixed. I called the front desk and within 15 mins it was fixed.The room needs a refrigerator.

Passable

Brilliant location, super-helpful staff, loved...

Liked: The staff and location - fabulous. Really friendly and in a great spot. There is no traffic noise on the higher floors. Good sized bathroom, with a bath. The view from the top floor of the Chrysler Building is breathtaking. 5th Avenue, Central Park, Empire State all a short walk away.
Disliked: Noisy air con. It’d be good to be able to open windows just enough to let some air in. The rooms are quite small but this is New York, we have to accept space is a premium.No fault of the hotel but Booking.com didn’t pay for our room in time for our arrival which was irritating. Luckily the hotel were really helpful and kind and let us have the room anyway. Luckily the money came through the next day but stressful arrival and booking.com’ s fault.

Very good

Poor