Pleasant

Liked: Location
Disliked: No any service, even coffee machine was closed

Bad

Disliked: An unauthorized fraudulent CHARGE of $500 was made by this hotel to my card I have reported them. Think twice very sketchy. Issues with the key I was harassed to open my room in the middle of sleeping to allow technician to reprogram a door. The level of unprofessionalism is profoundly unethical.

Good

Great stay in SF

Liked: The location was perfect only a few blocks from union square. The room was comfortable, small but the space was utilized well! It was mostly quiet, the room was dark with black out curtains which allowed us a good nights sleep. It was also very modern and the shower was nice.
Disliked: The hotel itself was small without any amenities of larger chain hotels. Since it is a boutique hotel this should be expected but there wasn't even a microwave in the lobby.

Awesome

Liked: Great location great view everything super clean.
Disliked: Vending machine

Exceptional

Poor

Liked: Room is nice and newly renovated.
Disliked: They are very misleading with the kind of parking they have online. Says parking and private parking, what this actually means to them is they have no parking at the hotel. You have a choice of paid street parking or pay roughly 40/50 dollars a day at a private parking structure that is down the street. When we contacted the man at the desk (glasses with long hair), he was very rude and told us it was our own fault for not reading the small print and that there was nothing misleading online at all. Very poor customer service and misleading. Needs to be made more clear about the parking they have.... none.

Good

Good

Liked: Our first room was awful. for the second night, we changed it. it was very good
Disliked: some of its rooms. was cramped without any view