Hostel Elf

Rude and unprofessional staff

Liked: The location is central.
Disliked: I arrived at the hostel at approximately 2:00 AM. During check-in, the staff member asked where I was from. When I responded that I am from Greece, he replied that he was from "Macedonia." I politely corrected him, noting that the official name is "North Macedonia," as I am from the region of Macedonia in Greece. He immediately became confrontational and insisted—against all diplomatic and factual accuracy—that he was from "Macedonia." It is entirely inappropriate for a hotel employee to engage a guest in a politically charged argument, particularly one rooted in a sensitive and internationally recognized dispute. I was exhausted and chose not to escalate the matter, but his overall behavior was rude, unprofessional, and completely unfit for the hospitality industry.Unfortunately, the situation deteriorated further when I was checking out in the middle of the night. I was struggling to find a taxi and asked the same staff member for assistance. He claimed he didn’t know any local taxi companies, and then added that he could not call a taxi for me because he "didn’t have credit"—referring, astonishingly, to the hostel’s landline phone. This excuse was both unacceptable and irresponsible. Because of his refusal to help, I was placed in a stressful and vulnerable position and nearly missed my flight as a result.The individual in question, whom I unfortunately do not know by name, has a beard and long black and gray hair. His overall attitude was dismissive, unhelpful, and entirely incompatible with the standards expected of someone working in a guest-facing role.I have over 35,000 followers on TikTok and will be making a video to share this experience—not to target the hostel, which overall was lovely—but to raise awareness about the kind of behavior that should not be tolerated in any professi

Great but the front desk...

Liked: The hostel has clean facilities and the bed was very comfortable, which made my stay overall enjoyable.
Disliked: I had some uncomfortable experiences with the front desk staff that I feel are important to mention.At check-in, I requested a padlock and a towel, and left a cash deposit, as instructed. Later during my stay, I lost my room card and paid an additional €5 deposit to get a new one, being informed that I would need to return both cards at check-out to get the money back. When I checked out, the staff told me there was no deposit registered under my name. It became clear that the receptionists I dealt with had failed to update the system, and I was left feeling very uncomfortable trying to explain and get the deposit back. Another issue was the inconsistent information provided. For example, I asked about the starting time of the pub crawl and was told it would begin at 10 PM, but when I arrived, it had already started at 8:30 PM. Whenever we raised concerns, the staff would often respond with things like, “I know the customer is always right, but…”, which made me feel like I was making things up.Despite these issues, I really liked the hostel, but the front desk communication and attitude could be improved to avoid these kinds of frustrations.

Exceptional

Exceptional

Liked: Nice hostel!

Very good

Exceptional

Exceptional

Ace hostel. Bit on the...

Exceptional

Liked: Staff were very polite, down to earth and helpful! The cleanliness of rooms and facilities are brilliant. Would definitely stay again. Thank you