Horwood House Hotel

Exceptional

Very good

Very good

Superb

Good, but too hot to...

Disliked: The room in the stables is way too hot. It was unbearable to stay there in the day meaning I couldn’t sleep or relax when I wanted to in the room.Fans didn’t do a thing.

Very good

Liked: Lovely peaceful grounds
Disliked: No fridge in room

Exceptional

Exceptional

Create a better experience for...

Liked: Stunning property from the outside, set in a beautiful location.Leisure facilities offered were good…when not fully booked.Clear wayfinding.Communal areas nicely designed.
Disliked: Priority given to wedding parties - there were two present during our stay - so we didn’t feel valued as guests. Staff were overwhelmed…only 2 bar staff to deal with all guests. Unfair pressure on staff, though they did their best to maintain good customer service. We felt like wedding crashers. Restaurant badly designed so you had to walk through guests eating to reach the garden.The room was perfectly fine except it was stifling with no ability to open the window due to safety catches.