Hoover Dam Lodge, Boulder City

Lack of professionalism

Liked: The swimming pool, the location close to the Hoover Dam and the hiway, the large parking.
Disliked: The time we had to wait at the front desk for check-in, no information (written or oral) was given about the Hotel's rules (working hours of the casino, shops and cafe/restaurant...).The air conditionning in our room was very noisy and unefficient. We tried to claim by phone : impossible. We had to go back to the front desk. They changed our room with an equivalent one.At 8:00 pm we decided to have dinner. On the hotel's website, it is written it closes at 10:00 pm... but it was already (and "exceptionnally", the waiter told us) closed!!!! We had to buy a pizza in the gift shop, fortunately it wasn't bad...At last, only 3 towels in our room and we are 4 people...

Very good

Was good.

Liked: It was really good stay.
Disliked: Well i got 3 rooms 1 room was on 7th floor and the 2 on 8th floor. But room 857 shower head came off. Besides that it was a good stay.

Good

Excellent location for what we...

Liked: The location, great atmosphere. I liked the free coffee
Disliked: Rooms need to be updated. There is no place to have an early breakfast

Overall- Enjoyed our stay

Liked: Room clean and on 17th floor with a view of Lake Mead. Nice room!
Disliked: My coffeemaker tripped the fuse. They sent up a Maintenance man who looked for a Ground Fault Interrupter, but the room didn't have one. That was at 0630 AM. He said he was the only person working and would need to wait until more workers arrived to be able to go to the basement to reset the fuse for our room. Wasn't done by 8PM that same day. We had to actually go to the front desk to request a fix which happened at 10 PM that night. So no microwave all day but we ate at the restaurant, so that was okay.

Great Dam Lodge

Liked: We loved the location to both our main destinations the Hoover Dam and Lake Mead. Close to ?town? with restaurants, shops and laundromat. The on site family retauarant was good. The 24 hour general store was a great feature and while we didn?t partake in the casinos we did order drinks and to go food from them. Barbara at the front desk was top notch! The decor was lovely, the rustic charm on our 14th floor room was a nice touch. Facility was clean and all of the staff we encountered were pleasant and happy to assist as needed.
Disliked: No ice machines, nor ice buckets in the room. The front desk does sometimes have bags of ice (hit or miss) but no ice bucket to keep it in. We had previously bought a cooler so that?s what worked for us but would have preferred access to an ice machine. We asked for housekeeping services but they only came once. No coffee pot in room. We were given one day of coffee vouchers ( we were there three days) and of course you have to be dressed to come down stairs to retrieve the coffee from the store. Would?ve loved on site laundry services available.

Pretty alright

Liked: Friendly staff, clean. Slots weren't too tight.
Disliked: Window in our room leaked during the storm. Restroom in the hotel room had inadequate ventilation. Pool stayed closed the entire second day of our trip due to weather despite the weather having moved out quite a few hours before normal pool closing hours.