Homewood Suites-Denver Downtown Convention Center Guest Reviews
Write a review
|0.6 miles from Denver centre|
Write a review
Elizabeth Mon, 11 November 2019
Liked: Breakfast very good, breakfast crew wonderful. The food at 550 grill was very good and nice.portions in evening.
Disliked: Nothing to report
Anonymous Fri, 8 November 2019
Liked: Everything is perfect
Samantha Fri, 8 November 2019
Chad Thu, 7 November 2019
Liked: Valet staff was great
Carola Wed, 6 November 2019
Comfortable, practice and everything was...
Anonymous Wed, 6 November 2019
Customer service could have been...
Liked: The location is good and the first impression of the room is good too. It?s roomy and modern. The hotel also has a nice complimentary breakfast.
Disliked: The downside started with the plumbing in the bathroom sink. It didn?t drain but we figured we would just deal with it because it seemed like a pretty small problem. Then the A/C quit working in the room and that?s when the stay became pretty miserable. The room was so stuffy we started feeling sick and had to say something. We called down to the front desk and were told they would call us back. It was a span of an hour and a few calls downstairs without any resolution -btw they never called back. It was getting pretty late at this point, we were tired and burning up so we decided to go downstairs since phone calls weren?t getting us anywhere and we were eventually moved to another room with the same problem!! Finally we packed everything up once again and were moved into a third room where the A/C worked. After a few hours of this whole fiasco it was success at last! We were relieved to finally get to relax and feel comfortable but I can?t let go that in the process they made us feel like we were the ones inconveniencing them. The customer service was lacking and they didn?t offer anything to try to make up for the experience and it took way too long for us to be taken seriously, all the new check ins were given priority while we were left burning up in our room for over an hour. Wouldn?t recommend and won?t be going back.
Robin Tue, 5 November 2019
Marlena Tue, 5 November 2019
Leilani Mon, 4 November 2019
Liked: I loved the glass fireplace upon entering and the fact that they had coffee all day and the buffet was generous. I loved our room it was comfy and clean and the bathroom was great loved the glass wall that separates the shower and toilet.
Disliked: The only complaint I had was that I couldn't find the do not disturb sign and the housekeeping kept knocking starting at 10am asking what time we were checking out. We had told them 12pm because that's the check out time and she proceeded to keep knocking and asking us what time we were checking out. It was aggravating. I eventually called front desk and asked them if they were trying to kick us out. The front desk was apologetic and told us they would let housekeeping know to stop knocking
Jesse Sat, 2 November 2019
Liked: I liked the view!
Disliked: Sticky furniture, no bath, no mention of ants