Homewood Suites By Hilton Medford, Medford

4

Very Good - 4.0 out of 5

Julius Sun, 31 March 2024

Very good

Liked: The place is nice
Disliked: The people above me stomping around until 4 a.m. & I had to be to work by 7 for a double shift so I really didn't get any sleep

Liked: The staff is always amazing. The room configuration is also great!
Disliked: The motel was in the middle of a remodel, which I understand but that was not disclosed when I reserved. I wish it would have been. The pool was closed and everything was a mess. Also the recliner in our room had several stains on it. room 101

We stayed here for a...

Liked: The room was spacious and clean.
Disliked: The hotel was under renovation, there was no pool, no spa, no public bathroom in the central area so all of our team had to leave the meeting area and use my room should the need come up. The construction began as early as 6:15 am.

Exceptional

Good but carpet needs more care. Other than that the property always looks good.

Liked: It was fresh
Disliked: This is a pet friendly hotel and I brought my pet but the room had two obvious old pee stains because they were very dark from dirt. The room needs to be shampooed.

Good but carpet needs more...

Liked: It was fresh
Disliked: This is a pet friendly hotel and I brought my pet but the room had two obvious old pee stains because they were very dark from dirt. The room needs to be shampooed.

Surprise $84 dog stay fee.

Liked: We love the Wednesday night reception with soup and salad etc. No wine or beer this time. The staff is excellent, every time. Its a walkable property and quiet.
Disliked: We had constant problems with the key entry system, and had to have maintenance come. This is an ongoing problem for them. Electrical shorting? or Wifi problem? It could affect security. They charged us $84 for our dog to stay 1-4 nights, which was not disclosed anywhere on website. Hallways were dirty with trash cans full and debris on carpet, they should get a large robot or riding vacuum. Or hire more staff. It was easy to get lost, no directory posted, stairways were NOT labeled. One staircase has a solid unmarked door. Fire Evacuation hazard.

Beautiful suites and pet friendly!

Liked: What a fabulous hotel and pet friendly. We enjoyed the breakfast and sitting area in the lobby. The salt water pool was great, the grandkids enjoyed visiting us for a swim. The room had a separate area with a comfortable sofa and chair and TV. The kitchen was very nice and well stocked with toaster, dishes, cookware and full size refrigerator. We stayed 4 nights and will definitely stay again.
Disliked: Nothing. It was well maintained.