Homewood Suites Grand Rapids Guest Reviews
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|9.5 miles from Grand Rapids centre|
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Lisa B, Garden City, visiting Orbit Room Grand Rapids Sun, 15 November 2015
Staff went above and beyond to make sure our stay was amazing. Room was worth the money. Very clean and we had a whole kitchen. Both bathrooms were very clean as well as the room as a whole. I would recommend this hotel to everyone. Thank you for a great stay!
Joe, Holland, visiting Orbit Room Grand Rapids Sun, 17 May 2015
Liked: Excellent room; nice place to stay; close to an awesome venue.
Shari, Twin Lake, visiting Orbit Room Grand Rapids Tue, 14 April 2015
Roomy with all the necessities of home! Very clean and quiet.
Alesia Sun, 28 February 2021
Disliked: I got noise complaints for no reason wasn?t loud at all.. very annoying.
Jeremy Thu, 18 February 2021
Winkydoodle Tue, 2 February 2021
Best staff and management!
Liked: I love the staff!! Very kind and respectful polite. I recommend this hotel. It is my #1 favorite. The management here is one of the best I have yet to meet!
Disliked: Loved everything
Winkydoodle Mon, 1 February 2021
Love the staff
Liked: The staff and was so respectful and kind and my stay is peaceful I have been very depressed and needed this peace of mind and rest
Disliked: The room was a mess
Oneszanetta Mon, 1 February 2021
Liked: Cleanliness and welcoming
Anonymous Thu, 21 January 2021
Next time we will choose...
Liked: The rooms & lobby appeared clean. Night staff at the counter was exceptionally nice. Much more friendly than the clerk who checked us in.
Disliked: The hallways were littered with trash. The trash bins were full and trash was on the floor. The same trash was there the next day, but the maids had been through to clean the rooms. The pool was the most disappointing. We were told we couldn?t reserve any ?spots? (due to COVID) until we checked in. We checked in as soon as allowable and only a few spots were left, which forced us to split up our group. We understood that, but when we got to the pool it was...... honestly it should be closed. Half the ceiling is falling out with construction tape. The ceiling that isn?t falling is covered in mold and mildew with so much condensation it was dripping off the ceiling back into the pool water, which was cloudy and looked dirty. There were no towels, the floor was littered with wet towels previously used. Our group focused on kids who wanted to swim so it was a disappointing way to spend $250. We also attempted to use your laundry area, but the dryer stole about $5 in quarters and we gave up at that point.
Jennifer Tue, 19 January 2021
Disliked: This property is completely disgusting. Covered in black mold, falling ceilings, and algae in the pool. We even brought our concerns to the supervisor and she said she ?didn?t know about it?.Multiple staff were not wearing masks or following social distance and safety measures.We also were only provided with 2 towels in our room for our family of five. When we asked for a few more towels, they simply told us they were out.
Tina Mon, 18 January 2021
I really loved the room...
Liked: I liked it and the location was ok
Disliked: The pool area was awful needs alot of work
Britavia Wed, 13 January 2021
Overall the room was nice...
Liked: The bedroom was comfy and I like the kitchen tht came with dishes and utensils already
Disliked: Jst the pool experience and the lack of towels getting sent to my room n a timely
Anonymous Fri, 8 January 2021