Name: Homewood Suites By Hilton Wilmington Downtown
Address: 820 Justison Street, Wilmington, DE
Telephone: (888) 323-5826
Rating: 4.25

Homewood Suites By Hilton Wilmington Downtown Guest Reviews

Overall Average Score:

Excellent (4.25 out of 5)

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Exceptional

Great!

Liked: Front desk representatives
Disliked: Clean

Unacceptable

Liked: Location was nice.
Disliked: My room was absolutely FILTHY! There was hair in the tub, in the beds, on the towel rack and the floors and baseboards were very dirty- I found hair, chipped fingernails and just dirt/ dust. I called the front desk and requested a room change and was told that was not possible. They sent housekeeping up and the person that came up said it was disgusting and the sheets had clearly not been changed. I then went down to the front desk to discuss and I asked for a manager- the girl stated no manager was available and said “what’s the problem”? I again explained the FILTH of the room and she said I don’t know what you want me to do. I asked for some sort of compensation- she said i can give you some points I said that doesn’t seem adequate and she offered room at 50% discount. When I checked out next day i was charged full price and of course this was a different person so he said I can’t help you with that. A call was placed to Hilton customer care the evening of check in and I got a case number but no one has responded to my complaint. I will NEVER stay here again or recommend it to anyone. FILTHIEST place I have ever stayed!