Name: Homewood Suites By Hilton West Fargo/Sanford Medical Center
Address: 805 E Beaton Drive, West Fargo, ND
Telephone: (888) 406-7656
Rating: 4.25

Very good

Lovely hotel would highly recommend

Liked: Everything it was fabulous
Disliked: Nothing

Superb

Liked: Front desk clerk was awesome

Superb

This is a great place...

Liked: It was easy to get to off the highway. Very clean and the bed was comfortable. Breakfast was great also.
Disliked: There was nothing I did not like.

Brutal experience trying to sort...

Liked: Place was fine and clean, breakfast was good and it had a functional gym.
Disliked: We made a mistake and booked the wrong dates, we submitted two requests to change the dates with the website, we received a notification after 2 days that the request wasn't responded to so we called escalated support with booking.com who called the Hotel and said we had been rebooked to the next night. We received an email confirmation of this from the website. When we showed up we had no reservation in their system for the night we had been apparently rebooked to (it still had us as the previous night and we were 'no shows' for the reservation which hadn't been moved by the hotel). We needed to pay for a 2nd night in order to just have somewhere to sleep that night. In all this has been a massive hassle and I can't help but feel like the hotel is being purposely evasive whenever we try to talk with management since everyone at the front desk can't do anything and management is apparently in meetings. In all we have invested several hours trying to sort this out and are still out the money for two nights.I'm frustrated

Exceptional

Liked: easy to find
Disliked: front desk needs to give better description of where to park

Awesome value and comfort

Liked: The room was very clean along with building and amenities. The staff was very helpful and friendly.

Pleasant and comfortable stay in...

Liked: Having a kitchen and comfortable bed and room. The staff were all very friendly and helpful.
Disliked: The room i had selected wasn't ready when we arrived at check in time. However the staff was apologetic and communicated updates. They offered a different room but it was on the first floor with the pool, connected conference center, fitness ctr, and more noise. Glad we waited for the room we originally selected. We did have a toilet that kept running and we had to take the lid off and pull up the float to get it to stop. I did report it a couple of times so I hope they get it fixed. It was more annoying to waste the water than anything.