Homewood Suites by Hilton West Des Moines/SW Mall Area

Trip with teens

Liked: The rooms were nice and big. The free breakfast was good. The check in and out times are great.
Disliked: The only problem we had was when calling to ask for towels I was questioned if I had requested them the night before. I didn't realize my daughter and her friends had but with 5 of us staying and have teens showering we needed towels for showering. I did get them brought to us still but was just annoyed being questioned about it

Disappointed

Liked: The room was clean.
Disliked: Not one usb port in whole room house keeping checked). Shower was inadequately safeguarded not enough hand rails. Desk moved. We paid before we came through booking.com and ended up being billed twice for the same amount. We have protested through our credit card and it looks like you will be paid but booking will not. I was told my invoice would be mailed to me but after calling you and now after speaking to 3 people you still have not received the invoice. Woman at front desk seemed more interested in her phone than in helping me. It seemed to be a personal phone call as she eventually said she would call back.

Exceptional

Liked: Every single staff interaction left me feel welcomed. It is clearly a priority to them.
Disliked: Nothing

Exceptional

Exceptional

There for shopping

Liked: Location
Disliked: Water heaters for pools went out and didnt say anything until i was all checked in

Good

Superb

Superb