Homewood Suites By Hilton Warren Detroit

Bad

Good

Liked: I didn’t like that my rooms weren’t ready until 5:30 and 7pm even though check in is at 3pm. I wasn’t offered any bonus points or comps for the inconvenience. Then when I tried to check into my second room I was told I had to pay full price for it because booking.com under charged me by $2. Even though I pre paid for the rooms on booking.com

It was a comfortable place...

Liked: The room size and the breakfast. The breakfast was the best hotel breakfast I ever had! The staff that I saw was really nice. Loved having the full kitchen and living room separate from the bed room.
Disliked: My room had a weird smell at first but it eventually went away. There were 5 of us in the room but only 3 towels sets. I asked for more got them easy the first time. Second time I needed 5 and all the had was wash clothes no towels. They were short staffed I believe. My sister stayed at the Hampton Inn behind them and they told her that when she asked for towel sets for her family and they are owned by the same person.

Very good

Liked: The room was great. There was enough space for the family to stretch out during the trip and everyone was well-rested each morning. The kids enjoyed the pool.
Disliked: The breakfast was ok. It was hot but more options would have been great. Waffles, egg white patties, bacon, potatoes, and cereal were the options both days. We had trouble getting into the side entrance with the room key and thankfully another guest helped us.

Exceptional

Good

Exceptional

I will be there again

Liked: Staff was nice place was clean
Disliked: No room service on Sunday room did not get cleaned

Exceptional