Disappointing

Overall the stay was comfortable,...

Liked: The comfortable beds and the cleanliness.
Disliked: The manager contacting me several times informing me that I needed to come down to the lobby to pay for the following night. I informed him that I would strip by the front desk prior to my departure for work in the morning. He insisted I come now. After being at the Hilton on several occasions, it was rude and disrespectful to contact me several times to come to the front desk when I could do so on my way to work. Additionally, there were several young men doing inappropriate things inside of the property. The hotel and elevators smelled like weed. It was atrocious. Then upon me entering into the lobby, one of the young men specifically asked me if I wanted to purchase any weed. This was done in the presence of the staff on duty. I became a bit frightened because the staff did nothing and they could know my room number to further harass me.

Swim at your own risk!

Liked: Check in was great. Staff member that checked us in was kind. Room was clean.
Disliked: Doorbell was broken and triggered room?s fire alarm every time it rang which scared us and woke us out of our sleep each time. Day one the pool was extremely strong in chemical smell. Our eyes burned and the children couldn?t stop coughing so we had to exit the pool. There were no towels in pool area so we had to use our room towels. When we used the three towels in the room, we had to call down to front desk multiple times to get fresh towels while we were told there weren?t any clean towels and we had to wait. Waited hours and no towels were delivered so we had to keep the chemicals on us until after 11pm and going down to lobby where we were given two towels the 5 of us had to share just to shower. The room above us partied until after midnight, front desk said they would go up there but didn?t seem to get the noise down. Checkout day. Breakfast was good, hot, and fresh. The staff kept the area clean. There were so many unattended unsupervised children rudely making messes and jumping the line. By this time I was just ready to go. The kids wanted to go to the pool, since the previous day was cut so short. 10 minutes into the pool session, the children started coughing, crying and vomiting. Not just my children but two others not with us. The staff came down and suggested it was too much chemical in the pool and that it had just been ? shock treated?. I called down to the front desk and they told me they closed the pool. I let her know that my children were ill because of it. She said she oils tell the manager who wasn?t in and that he would call me. Spent the rest of the day nursing my kids. My youngest has an awful rash all over from how strong the pool was. Terrible experience overall.

Exceptional

Could of been better!

Liked: Clean and neat!
Disliked: The facility stating they called me when In fact they didn?t! which caused me too miss out on the deal I had and ended up spending more money. They told me my phone number was invalid, in which I called the facility in front of her. The. she stated that my card was invalid as well! why would you run someones card if you cannot contact them. Not a good policy. In fact I was stuck in 2 accidents and congested construction along I-75.

Good

Liked: I liked the location, the room itself was good.
Disliked: The couch bed was not comfortable at all. I had to put the mattress on the floor to sleep. The sofa itself and the mattress were very uncomfortable to sleep on. Other than that everything was good.

Superb

Bad

Disliked: First room my sheets and pillowcases was nasty Sara was kind enough to put me in another room. That room was clean so I thought. Two days later in that room I discovered bedbugs. They offered me another room and I declined and received my full refund because I paid for 5 additional days. Updated hotel yes but very poor cleanliness. I wouldn?t stay here again sorry

I recommend

Liked: The room was very clean
Disliked: It was nothing I didn?t like