Homewood Suites By Hilton Valley Forge Guest Reviews
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0.9 miles from Audubon centre |
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Benjamin Tue, 30 April 2024
Outrageously horrible
Liked: The staff was amazing.
Disliked: The home had inborn dirt in the carpet spots, the fan was falling off of the wall, the tub was nasty. I paid over 200.00 per day for a space in which I was totally uncomfortable.
Theresa Mon, 15 April 2024
Superb
Liked: Continental breakfast had different choices each day. Hottel was very clean. Staff was very kind and courteous and available to help at anytime.
Bonnie Mon, 8 April 2024
Exceptional
Liked: Great customer service during checking in and checking out.
Lawrencia Thu, 4 April 2024
Not meeting expectations
Liked: The room didn’t meet the amount I paid for. Old and stinky smell
Disliked: The room has carpet torn and old. Not meeting modern standards and fees paid.
Priscilla Fri, 29 March 2024
Excellent midpoint area for a...
Liked: Hannah Rose is AMAZING and should be given a raise/promotion!!! We ran into an issue with booking.com and she took immediate action in accommodating us with a room at a moment’s notice. Although there was a slight increase in price, it was still within our budget. Additionally, the breakfast was the absolute BEST I’ve ever had. The staff was extremely friendly, vigilant, and available. They ensured a replenishment on food running low and continuously asked if anything was needed. Please ensure to give the breakfast staff/cooks that were working on March 24th and 25th praise in their attitude and work ethic.
Disliked: I do not appreciate booking.com setting this hotel up for failure. The third party never informed this hotel of our booking modification. Fortunately, the issue was resolved by Hanna Rose in refunding the money booking.com collected for a no show and cancellation of our reservation. I believe booking.com is required to apologize to this hotel for bad business and am hoping they are credited back for the loss of booking.coms negligence to communicate a modified booking.
Bruton Thu, 21 March 2024
Very nice but I would...
Liked: It was very quiet
Disliked: There was a homeless man sleeping in the hallway on the 5th floor. He made the whole place smell.
Michael Sun, 17 March 2024
Exceptional
Daniel Mon, 26 February 2024
Clean! COMFY firm bed. Next...
Liked: Loved how Clean and comfortable room was. Loved the bed..Bed was firm with a pillowtop. Close to so many fabulous restaurants. Convenient to have a small kitchen.
Disliked: Room 510-Pluses outweighed the minor issues of mention. The shower head has different settings but very difficult to move as it was clearly partially broken. My wife wasn't strong enough to move to a higher setting to wash hair so it took her a while. I could move it but it was too difficult to be operating correctly. A full size or even 5 cup coffee pot would be nice instead of the pod brewer that Brews coffee like weak tea(not a Keurig). I only stayed one night so I did not have time to report the shower issue but would not prevent me from staying again. Also of mention the right side bed lamp bulb was super dim and mostly burnt out.
Quinones Mon, 26 February 2024
Exceptional
Steven Tue, 30 January 2024
Liked: The rooms were spacious and clean, but the hotel rooms were outdated. The staff stated the hotel is doing an upgrade soon. But we would stay again for sure. Clean, friendly staff, basketball and mini golf putter for kids.
Disliked: The hotel was dated in the rooms although they stated a facelift is coming the hotel was still very nice.