Homewood Suites By Hilton Toronto-Markham

Exceptional

Was alright

Liked: Good
Disliked: The room leak when it rained

Exceptional

Liked: Location, clean, varied facilities, welcoming staff, wonderful when traveling with pets
Disliked: Nothing

Very good

Very good

Overall pleasant stay.

Liked: Staff was professional, friendly and kind. They always acknowledged us as we came and went and any staff we passed on our way to breakfast wished us a cheerful "Good Morning". Our room was larger than expected which was a nice surprise. Breakfast choices were good, changed daily, and I enjoyed the coffee. The beds were large and comfortable and the pillows were wonderful. For our purposes, the hotel is in an excellent location.
Disliked: There was an unpleasant smell in our suite that did not go away. We couldn't decide if it was the carpet or because of the air conditioning. Opportunities for improvement are around the much appreciated complimentary hot breakfast. Milk jug was usually empty. Since it is a smaller size and used for coffee, tea, and cereal, there really should have been two available. Coffee was empty on two mornings. Butter container was usually empty. Toaster machine set too low as people needed to run their bread or bagels etc through 2 or 3 times to get it actually toasted. This caused a backup/lineup. The one person we saw working was working very hard indeed but with so many guests going through food and beverage quickly, it was hard to keep up. Still, once we had the food, it was quite tasty.

Clean, Comfortable, and Well-Priced

Liked: I had a pleasant stay at this hotel. The room was very clean, the staff were friendly and welcoming, and the location was excellent with a reasonable price. Breakfast was fresh and clean every day, though it would be nice to have a bit more variety throughout the week. Overall, I would recommend this hotel and would stay again.

It was great.

Liked: The hotel staff is nice, room is clean and has everything we needed
Disliked: The breakfast is disappointed. very few choices to choose and the time is too early and short.

Exceptional

Liked: The breakfast was so delicious and the staff were all very polite and wonderful. The kitchen in the room was nice, clean, and easy to use. The bed, sofa, and all furniture was comfortable, and the room had nice windows and lighting. I would come back just for the breakfast and service. I miss it already :(
Disliked: Not too much to do within walking distance but that wasn't a problem for us. The walls are a little thin but not a problem since the room is big enough to find a quieter corner if needed.