Homewood Suites by Hilton Springfield Medical District

Exceptional

Liked: Room size. Customer Service was wonderful. The suite was perfect with the whole kitchen setup
Disliked: Honestly nothing

Too expensive and way too...

Liked: Room size
Disliked: The shower was gross with a giant pubic hairball in the drain. Evidence of mold and mildew in the shower due to poor application of caulk and mildew seeping/living in the crevices. Poorly functioning exhaust fan in bathroom. The breakfast was not good. I tried it once our first morning. Never returned.Inspect the cutlery. Dull knives are dangerous. Broken lid on 2 Qt pan. I asked for staff to replace it after discovery on check-in. No one addressed it until I was asked to leave a review. I said I would after we had a serviceable cookware set.

It was below standard for...

Liked: It was just ok
Disliked: The room could have been cleaner and smell better and never should have dirty dishes in sink

Superb

Liked: The food was great & exceeded my expectations.

Bad

Superb

Disliked: The bathroom sink was not draining well

Exceptional

Liked: Clean, easy to get to
Disliked: Breakfast was ok. Not much flavor

Exceptional

It worked for what I...

Liked: The layout of the room and the fact that it was pet friendly was great! Front desk staff was great!
Disliked: Kitchen could be cleaner and coffee needs to be switched to Keurig. Pillows were awful.