Homewood Suites By Hilton Southaven, Southaven

Good

Liked: overall, the stay was excellent. It was clean & neat.
Disliked: The hot water wasn?t hot.

Superb

Awful. I would like some...

Liked: The only convenient items in the hotel were the fridge/microwave and there were plenty of towels. But that's it.This hotel is absolutely disgusting.
Disliked: Hotel is disgusting, and you can tell they half a$$ clean these hotel rooms. I found so much dirt all over the kitchen and grease or something all over the kitchen counters.The entire hotel stunk. My hotel room also had an awful smell. I got home and the smell was still on me. It made me want to gag. The hallways are GROSS and full of trash. You can smell people's nasty trash sitting in the hall. Like it had been sitting for days. It was muggy/musty/moldy in the hotel. I had to use the stairs to get to my hotel room b/c the front desk staff did not tell me I had to scan my key card to use the elevator. So,I had to walk two flights of steps with all my luggage.I really wanted a relaxing weekend and vacation. I am dealing with a lot and this hotel had great ratings.But I made a HUGE MISTAKE. Now to the next and BIGGEST issue.The noise level in this hotel is absolutely ridiculous. The walls are like paper thin, and you are going to hear EVERY step the person in the hotel room above you makes. Constant slamming of doors and running around me. ike I was living in a dorm or a homeless center. I should not have to hear the apartment above me stomping ALL night long and ALL morning long. They even make you sign something when you check in that quiet time starts at 8:30pm.No one follows those rules. I just wanted to have a positive visit and my new year's weekend was ruined. I was so uncomfortable. I hope Homewood enjoys my $423 that I gave to them.Maybe they will fix the black mold in the stairwells (had to use the stairs b/c the elevator was not working)The fridge had not been cleaned and there were streaks all over it.The counters were gross and had like grease or something on them. Tons of sheetrock repairs that look horrible and half a$$.This hotel in just grungy and gross. Do not waste your money here.The bathroom is nasty, and you can tell they do not clean the bathroom properly. Orange rust all over most of the bathtub.

Exceptional

I felt like I was...

Liked: really nice staff! loved the pool! I loved that you need your card to get in to every room available for us.(Felt safe). lots of stores and restaurants near by.

Very good

Exceptional